Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex
Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Behavioral Customer Service Advocate, you'll play a vital role in providing timely and empathetic support to our members and providers, ensuring they receive the care and assistance they need. If you're passionate about delivering outstanding customer service and have a knack for resolving complex behavioral health inquiries, we want to hear from you!
About arenaflex
arenaflex is a leading Managed Care Organization dedicated to providing innovative solutions for the healthcare industry. Our team of experts is passionate about improving lives through compassionate care and cutting-edge technology. As a Behavioral Customer Service Advocate, you'll be part of a dynamic team that's shaping the future of healthcare.
Key Responsibilities
- Handling inbound behavioral calls regarding benefits eligibility/claims status with empathy and professionalism
- Responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Utilizing current reference materials and available resources to respond to telephone or written correspondence inquiries from members and/or providers within established timeframes
- Providing assistance to members and/or providers regarding website registration and navigation
- Collaborating with internal teams to resolve complex behavioral health inquiries and ensure seamless customer experiences
Preferred Qualifications
- 1 year of healthcare call center experience
- Behavioral/Crisis call experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and organizational skills
- Proficiency in using technology and software applications
Benefits
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our arenaflex ACT (Advocacy) Program
- Competitive hourly rate of $19.00 (fixed rate)
Schedule
Our Behavioral Customer Service Advocates work a Monday-Friday schedule from 10:30 am to 8:30 pm CST, with:
- 30-minute lunch break
- 2 x 15-minute breaks
- Potential for 1 rotating Saturday shift per month during the busy season
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Behavioral Customer Service Advocate, you'll have access to:
- Ongoing training and development opportunities
- Mentorship programs to support your growth and success
- Opportunities for career advancement within the organization
Work Environment and Company Culture
Our arenaflex team is passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. As a Behavioral Customer Service Advocate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that celebrates individual differences and promotes diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for resolving complex behavioral health inquiries, we want to hear from you! Please click the "Apply Now" button to submit your application. For additional consideration, please email a copy of your resume to [arenaflex email address] with your phone number, the job title, and location.
Don't miss this opportunity to join our arenaflex team and make a meaningful difference in the lives of our members and providers. Apply now and take the first step towards a rewarding career in customer service!
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