Experienced Customer Service Representative – West Coast – PST – Remote

Join arenaflex, a leading global manufacturer and distributor to the Travel and Leisure industry, as we continue to revolutionize the way we deliver exceptional customer experiences. Are you a customer service professional with a passion for delivering top-notch support to our valued customers? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team on the West Coast, working in a remote setting with a Pacific Standard Time (PST) schedule. About arenaflex arenaflex is a global leader in the Travel and Leisure industry, providing a wide range of products and services to over 25,000 hotels in 109 countries. With a rich history of innovation and a commitment to excellence, we've grown our business by over 200% in the last 7 years, reaching a billion dollars in annual revenue. As a wholly owned subsidiary of Sysco, a 54 billion dollar industry leader in global food and beverage distribution, we're proud to be part of a team that's shaping the future of the industry. Primary Responsibilities As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional support to our customers and Territory Managers (TMs). Your primary responsibilities will include: * Answering incoming calls and emails from TMs, researching and providing information on estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, and more * Providing customers with order history information, including item numbers, quantities, and pricing * Processing orders, including new, cancellations, or additions to current orders, invoices, credits/returns, and responding to customer inquiries * Entering and updating vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, and more * Back orders – checking ETA, determining if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item * Researching and obtaining ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed * Preparing and sending customer order acknowledgments * Informing TMs and customers of standard procedures, order status, and/or resolution of problems, if applicable * Following up, either verbally or in writing, to ensure proper customer satisfaction Problem Resolution As a Customer Service Representative, you'll also be responsible for resolving issues with customer orders, including delivery issues, shipment discrepancies, and back orders. You'll review and process Adjustment Request Forms or Return Material Authorizations following approval and review any exceptions to Company's standard shipping policies with management. Training To ensure your success in this role, you'll participate in regular training programs, including Sysco Interactive University (SIU), vendor, and other company training programs. Communicating with Internal Departments You'll also communicate regularly with internal departments, including: * Accounting – updating on orders for Release on Hold * Purchasing – tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education and Experience To be considered for this role, you'll need: * A High School diploma or GED * A College degree is preferred * 2 years of Customer Service experience, including working knowledge of shipping procedures and practices, inventory control processes, procedures, and practices, and inventoried product line specifications (dimensions, weight, etc.) * Call Center experience is a plus Skills and Abilities As a Customer Service Representative, you'll need to possess: * Excellent communication (verbal and written), interpersonal, and professional interactive skills * Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff * Customer Service – responding promptly to requests for service and assistance as needed, following up as needed * Planning/Organization – ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary, using time effectively * Problem Solving – identifying and resolving problems in a timely manner, gathering and analyzing information skillfully, developing alternative solutions * Judgment – displaying willingness to make decisions, exhibiting sound and accurate judgment, making timely decisions * Professionalism – approaching others in a tactful manner, reacting well under pressure, following through on commitments * Detail Oriented – attention to details and accuracy * Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook) and familiarity in maintaining a customer database and Internet navigation Physical Demands and Work Environment As a remote Customer Service Representative, you'll work in a home office setting with a moderate noise level. You'll be required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. You may occasionally lift and/or move up to 20 pounds. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. We're committed to creating a diverse and inclusive work environment that values and respects all employees. Why Join arenaflex? As a Customer Service Representative at arenaflex, you'll have the opportunity to: * Work with a global leader in the Travel and Leisure industry * Develop your skills and expertise in customer service and problem resolution * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences * Enjoy a competitive compensation package, including benefits and perks * Take advantage of career growth opportunities and learning benefits * Work in a remote setting with a Pacific Standard Time (PST) schedule How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Service Representative on the West Coast, working in a remote setting with a Pacific Standard Time (PST) schedule.

What We Offer

* Competitive compensation package, including benefits and perks * Career growth opportunities and learning benefits * Collaborative and dynamic work environment * Opportunity to work with a global leader in the Travel and Leisure industry * Flexible remote work arrangement with a Pacific Standard Time (PST) schedule

What We're Looking For

* 2+ years of Customer Service experience, including working knowledge of shipping procedures and practices, inventory control processes, procedures, and practices, and inventoried product line specifications (dimensions, weight, etc.) * Excellent communication (verbal and written), interpersonal, and professional interactive skills * Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff * Customer Service – responding promptly to requests for service and assistance as needed, following up as needed * Planning/Organization – ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary, using time effectively * Problem Solving – identifying and resolving problems in a timely manner, gathering and analyzing information skillfully, developing alternative solutions * Judgment – displaying willingness to make decisions, exhibiting sound and accurate judgment, making timely decisions * Professionalism – approaching others in a tactful manner, reacting well under pressure, following through on commitments * Detail Oriented – attention to details and accuracy * Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook) and familiarity in maintaining a customer database and Internet navigation

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Service Representative on the West Coast, working in a remote setting with a Pacific Standard Time (PST) schedule.

Don't miss out on this exciting opportunity to join our team and take your career to the next level! Apply now and become a part of our dynamic and growing organization.

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