Experienced Customer Service Advocate III – Member Support and Escalation Resolution

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that cater to the diverse needs of our 28 million members. As a Customer Service Advocate III, you'll play a pivotal role in delivering exceptional support and resolving complex issues for our members and providers. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a diversified, national organization that's committed to making a positive impact on the lives of our members. With a strong focus on workplace flexibility, we offer a fresh perspective on work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

About the Role

As a Customer Service Advocate III, you'll be responsible for resolving complex issues and concerns for our members and providers. You'll leverage various communication channels to provide timely, accurate, and personalized support, ensuring that our customers receive high-quality services. Your expertise will be invaluable in identifying and documenting customer information and communications, updating leadership on customer needs through root cause analysis, and providing guidance and training to other team members.

Key Responsibilities:

* Assess and research customer service needs, determine causes, and initiate corrective actions to other service or technical departments for follow-up as needed.

• Provide support and guidance on various complex, member or provider issues to ensure customers receive high-quality services.
• Resolve complex problems and educate customers on solutions or requested information.
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
• Identify and document all customer information and communications to update leadership on customer needs through root cause analysis.
• Provide guidance and training to other team members on complex issues in the absence of a team lead.
• Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education and Experience:

* Requires a High School diploma or GED.

• Requires 2-4 years of related experience.
• May require vocational or technical education in addition to prior work experience.
• Vocation or technical education may include additional on-the-job training or continuous learning education.

What We Offer:

* Competitive pay: $20.00 - $34.03 per hour (actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law).

• Comprehensive benefits package, including:

+ Health insurance + 401K and stock purchase plans + Tuition reimbursement + Paid time off plus holidays + Flexible approach to work with remote, hybrid, field, or office work schedules

• Total compensation may also include additional forms of incentives.

Why Join arenaflex?

* arenaflex is an equal opportunity employer that's committed to diversity and values the ways in which we are different.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
• Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's supportive, collaborative, and fun. We believe in empowering our employees to grow and develop their skills, and we offer a range of training and development opportunities to help you succeed.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship programs
• Continuous learning education and vocational or technical education
• Leadership development programs
• Career advancement opportunities

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefits package, including:

• Competitive pay
• Comprehensive health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules
• Total compensation may also include additional forms of incentives.

Conclusion:

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Join our team of dedicated professionals at arenaflex and be part of a dynamic and inclusive organization that values diversity, equity, and inclusion. Apply now to become an Experienced Customer Service Advocate III and make a positive impact on the lives of our 28 million members. Apply for this job