Experienced Bilingual Customer Support & Leads Outreach Specialist – Remote Opportunity at arenaflex

Are you a highly skilled and bilingual professional with a passion for delivering exceptional customer support and driving business growth through effective leads outreach? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Bilingual Customer Support & Leads Outreach Specialist.

About arenaflex

arenaflex is a leading organization that has been at the forefront of innovation and excellence in the industry. Our commitment to delivering top-notch services and solutions has earned us a reputation as a trusted partner for businesses and individuals alike. As a remote team, we value flexibility, autonomy, and collaboration, and we're looking for like-minded professionals to join our ranks.

Job Highlights

*

Contract:

Independent Contractor

Schedule:

20 hours/week (with potential for increased hours after 3 months)

Client Time zone:

Vancouver (PST)

Remote work:

Yes, this is a permanent work-from-home position

Immediate hiring:

Yes, we're looking to fill this role as soon as possible

Responsibilities

As an Experienced Bilingual Customer Support & Leads Outreach Specialist, you will be responsible for:

• Handling voice-based customer support in both English and Spanish, providing timely and effective resolutions to customer inquiries
• Managing administrative tasks and executive support duties, ensuring seamless day-to-day operations
• Processing customer inquiries and providing resolution, escalating complex issues to senior team members when necessary
• Reaching out to customers to schedule meetings with the project manager and collect necessary information to start the project
• Logging customer interactions in the CRM system and capturing new leads in the CRM system
• Contacting leads to schedule meetings to discuss their projects (no sales involved)
• Creating actionable tasks based on Word documents
• Following up on tasks to ensure progress and identify any blockers
• Preparing and sharing summaries, including current project status, next steps, challenges, and areas that need support to move forward

Requirements

To succeed in this role, you will need:

• Fluency in English and Spanish (verbal and written)
• Strong customer service background, with a proven track record of delivering exceptional support
• Administrative experience, with a focus on organizational skills and multitasking abilities
• Professional phone manner, with excellent communication and interpersonal skills
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience with Microsoft 365, Google calendar, and WhatsApp
• Experience with Hubspot CRM is a plus, but not required

Benefits

As an Independent Contractor with arenaflex, you will enjoy:

• Permanent work-from-home arrangement, allowing you to work from the comfort of your own home
• Immediate hiring, with the opportunity to start working with us as soon as possible
• Steady freelance job, with a regular schedule and predictable income
• Opportunity to work with a dynamic and innovative organization, with a focus on growth and development

What We Offer

* Competitive hourly rates, based on your performance and experience

• Opportunity to work with a talented and dedicated team, with a focus on collaboration and mutual support
• Professional development opportunities, with training and support to help you grow and succeed in your role
• Flexible scheduling, with the ability to work from home and manage your own time
• Autonomy and independence, with the freedom to work independently and make decisions about your work

How to Apply

If you're a highly skilled and motivated professional with a passion for delivering exceptional customer support and driving business growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. Apply for this job