Experienced Customer Service Representative II – Catastrophe-Exposed Property Insurance

Join arenaflex, a leader in catastrophe-exposed property insurance, as we seek a highly motivated and customer-focused individual to join our Policy Services team. As a Customer Service Representative II, you will play a vital role in building the arenaflex brand and delivering exceptional customer experiences.

About arenaflex

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), arenaflex is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, arenaflex has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, arenaflex offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, arenaflex manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

Our Culture

arenaflex has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. We offer generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. arenaflex is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in.

Job Summary

As a Customer Service Representative II, you will be responsible for providing exceptional customer service to policyholders and producers, handling inquiries and resolving issues in a timely and professional manner. You will work closely with other departments to respond to customer inquiries and provide inter-departmental support. This role requires a high level of emotional intelligence, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

* Handle inquiries from producers and policyholders related to billing and payments

• Assist producers with quoting new business and processing policy endorsements and updates
• Collaborate with other departments to respond to customer inquiries
• Handle and solve producer/policyholder complaints with little or no supervision
• Participate in special projects, peer-to-peer training, and provide inter-departmental support
• Perform routine/semi routine, manual tasks in the process of developing basic skills

Essential Qualifications

* High school diploma or equivalent

• Minimum of 1 year's personal lines experience in an office or call center environment
• Excellent written and verbal communication skills
• Ability to keep emotions under control when dealing with irate or hostile customers
• Ability to multi-task, prioritize, and work in a fast-paced environment
• 4-40 Customer Representative License
• Satisfy most customer requests
• Demonstrate and set professional goals around desire to learn more about the company's products and services in pursuing their career development
• Provide assistance to peers and be a knowledgeable resource to the team

Preferred Qualifications

* Self-starter with strong initiative and close attention to detail

• Ability to speak Spanish is a plus

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• A comprehensive training program to help you succeed in your role

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/careers to find out more about this role and to submit your application.

About arenaflex's Policy Services Team

arenaflex's Policy Services team is dedicated to helping customers and maintaining a service mindset. Policy Services roles bear direct responsibility for building the arenaflex brand, and we take that commitment seriously. Our Policy Services team serves as the voice of arenaflex and maintains frequent connections with our customers. Serving the customer is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company.

Join arenaflex Today!

If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. arenaflex is a dynamic and growing company that offers a range of benefits and opportunities for career growth and professional development. We look forward to hearing from you! Apply for this job