Experienced Customer Service Agent – Bogota, Colombia Remote

Join arenaflex, a fintech company revolutionizing the shopping experience, and become a part of a dynamic team passionate about creating a unique shopping journey. Are you a customer-driven problem solver with a passion for delivering exceptional support? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you. arenaflex is seeking an experienced Customer Service Agent to join our team in Bogota, Colombia. As a Customer Service Agent, you will be the voice of arenaflex, providing clear, prompt, and empathetic support to our customers. You will be the go-to person for resolving basic to complex inquiries via email, live chat, and phone calls.

About arenaflex

arenaflex is a fintech company on a mission to financially empower the next generation. We're revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. Our innovative approach has transformed the way people discover, interact with, and purchase the things they love, while driving real impact on merchant sales through increased conversions and higher order values.

Responsibilities

As a Customer Service Agent at arenaflex, you will be responsible for:

• Providing clear, prompt, detailed, empathetic, and customer-oriented support to our customers
• Showcasing passion and connection with our product and services
• Assisting customers to resolve basic to complex inquiries via email, live chat, and phone calls
• Building a network of support and trust with our awesome customer support team
• Working with customers to understand how they use arenaflex services, and providing valuable feedback to Product and Development teams
• Acting as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer

Ideal Experience & Skills

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Fluency in written and spoken English
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate, and kind customer support in technical instructions via phone support, email, and live chat
• Ability to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Fluency in written and spoken English and Spanish (a third language is a plus)
• Bachelor's degree or an equivalent combination of education and experience
• Zendesk, LiveAgent, or Jira experience is a plus

Work Conditions

As a remote Customer Service Agent, you will:

• Work from home in Bogota, Colombia
• Complete 3-4 weeks of training
• Be available full-time for the first 2 months, with no vacations approved during this period
• Work a fixed shift based in Central Standard Time
• Enjoy a competitive salary, bonus structure, and benefits package

About You

We're looking for someone who is:

• Relentlessly high standards - you continually raise the bar and drive those around you to deliver great results
• Not bound by convention - you develop new ways to do things and are not afraid to challenge the status quo
• Action-oriented - speed matters in business, and you're not afraid to take calculated risks
• Trustworthy - you listen attentively, speak candidly, and treat others respectfully
• Confident - you disagree when necessary, but once a decision is made, you commit wholly
• Results-driven - you focus on delivering key inputs with the right quality and in a timely fashion

What Makes Working at arenaflex Awesome

At arenaflex, we're more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

How to Apply

If you're passionate about delivering exceptional customer support and are excited about joining a dynamic team that's revolutionizing the shopping experience, apply now to become a part of arenaflex. Apply for this job