Experienced Customer Support Executive – Latin America Operations
At arenaflex, we're a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning a global presence with 20+ offices in London, New York, Dubai, and Southeast Asia. Our 250+ multinational team is dedicated to providing exceptional services to our clients. We're now seeking an experienced Customer Support Executive to join our Latin America operations team.
About arenaflex
arenaflex is a leading Fintech group that has established itself as a premier institutional liquidity provider since 2015. Our commitment to innovation, customer satisfaction, and regulatory compliance has enabled us to expand our global presence and build a diverse team of experts. As a Customer Support Executive at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional services to our clients.
Responsibilities
As a Customer Support Executive, you'll be responsible for providing top-notch support to our clients in Latin America. Your primary duties will include:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions to enhance operational efficiency and effectiveness.
- Coordinating with the risk department on leverage changing requests, escalated trading issues, and other complex situations.
- Communicating regularly with team leaders and sales teams to perform specific IB requests, reorganize network structures, and resolve client issues.
- Liaising with technology providers to resolve disputes and ensure seamless operations.
- Cross-checking with payment service providers (PSPs) on funding issues and resolving any discrepancies.
- Managing internal ticketing systems to track and resolve client feedback and issues within the department.
- Performing financial checks on transactions and transfers within the system to ensure accuracy and compliance.
- Collecting and documenting information on client complaints from a technical perspective.
- Performing KYC (Know Your Customer) validation and responsible for opening, amending, reviewing, and exiting clients according to established policies and procedures.
Requirements
To be successful in this role, you'll need:
- A bachelor's degree in business or a related field.
- A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
- Exceptional analytical and conceptual thinking skills to identify areas for improvement and develop effective solutions.
- Advanced technical skills, including attention to detail, analytical thinking, and experience creating detailed reports and presentations.
- Competency in Microsoft applications, including Word, Excel, and Outlook.
- A track record of following through on commitments and delivering results.
- Excellent planning, organizational, and time management skills to prioritize tasks and meet deadlines.
- Experience in a stock-broking business, in either IT or back office operations, would be a significant advantage.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Strong analytical and problem-solving skills to identify and resolve complex issues.
- Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders.
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
- Strong attention to detail and accuracy in financial transactions and reporting.
- Ability to adapt to changing requirements and priorities.
- Strong technical skills, including proficiency in Microsoft applications and experience with financial systems.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Executive, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth within the company.
- Collaborative and dynamic work environment that encourages innovation and creativity.
- Recognition and rewards for outstanding performance and contributions to the team.
Work Environment and Company Culture
arenaflex is a global organization with a diverse team of experts from various backgrounds and cultures. Our company culture is built on the principles of innovation, customer satisfaction, and regulatory compliance. As a Customer Support Executive, you'll be part of a team that's passionate about delivering exceptional services to our clients.
Compensation, Perks, and Benefits
arenaflex offers a competitive remuneration package, including:
- Competitive salary and bonuses based on performance.
- Medical benefits, dental/optical benefits, and gym memberships.
- Opportunities for career advancement and professional growth within the company.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now
Don't miss this opportunity to join a dynamic team of experts at arenaflex. Apply now and take the first step towards a rewarding career in customer support. Apply for this job