Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Specialist

Are you a tech enthusiast looking for a new challenge in a dynamic and multicultural environment? Do you have a passion for delivering exceptional customer experiences? Look no further! arenaflex is seeking an experienced Native Japanese Customer Support Consultant to join our team of dedicated professionals. As a Customer Support Consultant, you will play a vital role in providing top-notch support to our clients' customers via chats and emails, while also building long-lasting relationships and driving customer satisfaction.

Unlock Your Potential with arenaflex

At arenaflex, we believe in empowering our team members to reach their full potential. Our People First management approach focuses on fostering a positive and inclusive work environment, where you can grow and develop your skills. With our flexible schedule and remote work options, you can enjoy a better work-life balance and pursue your passions outside of work.

What You Will Do

As a Native Japanese Customer Support Consultant, your primary responsibilities will include:

• Providing exceptional customer support via chats and emails, ensuring timely and effective resolution of customer inquiries and issues
• Building positive and long-lasting relationships with customers, understanding their needs and preferences, and tailoring support to meet their expectations
• Meeting team KPIs and performance targets, while maintaining a high level of customer satisfaction and loyalty
• Staying up-to-date with cutting-edge technology and industry trends, applying this knowledge to improve customer support and experience
• Securingly handling customers' sensitive information, adhering to arenaflex's data protection and security policies
• Applying the latest and greatest customer happiness practices to drive customer satisfaction and loyalty
• Maintaining working knowledge of our clients' products and services, providing accurate and informative support to customers
• Communicating effectively with developers and other departments of various IT companies, ensuring seamless collaboration and support

What You Need to Succeed in This Role

To excel as a Native Japanese Customer Support Consultant, you will need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Experience with cryptocurrency platforms, with a deep understanding of the industry and its challenges
• Analytical and research skills, with the ability to analyze customer issues and provide effective solutions
• A positive and responsible attitude, with a strong commitment to customer satisfaction and loyalty
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

A Great Plus

While not essential, experience with CRM systems would be a valuable asset in this role, allowing you to leverage your skills to drive customer satisfaction and loyalty.

Benefits and Perks

As a Native Japanese Customer Support Consultant at arenaflex, you can expect:

• A flexible schedule, allowing you to balance work and personal life
• The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
• An inclusive international environment, with colleagues from diverse backgrounds and cultures
• Compensation in USD, with competitive salaries and bonuses
• Good bonuses for referring friends, with opportunities to earn extra income
• Paid intensive training and probation, ensuring you have the skills and knowledge to succeed in your role
• Work-life balance, with a focus on your well-being and happiness
• Responsive management, with a commitment to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Send your CV in English, highlighting your outstanding skills and experience. Visit our website to learn more about arenaflex and our mission to deliver exceptional customer experiences.

Disclaimer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome people with various backgrounds and experiences, and our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Apply for this job