Senior Customer Success Manager – arenaflex Showcase

At arenaflex, we're reimagining the real estate industry to make home a reality for more and more people. As a Senior Customer Success Manager on our arenaflex Showcase team, you'll play a critical role in delivering exceptional customer experiences and driving product adoption for our largest and most complex customer relationships. If you're passionate about the real estate industry and have a proven track record of success in client-facing roles, we want to hear from you.

About the Team

arenaflex's Agent Software and Advertising org is a collection of software and advertising solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their clients. Our team values delivering exceptional agent customer experiences and plays a critical role in bringing new agent customers onboard by establishing rapport, understanding agent needs, and addressing challenges. As a Senior Customer Success Manager, you'll be part of a dynamic and changing real estate market, working closely with our customers to understand their business goals and challenges, and advising them on best practices to achieve success.

About the Role

As a Senior Customer Success Manager on our Enterprise team, you'll be responsible for a book of business comprising our largest and most complex customer relationships. You'll be expected to quickly build rapport with our customers, understand their business, goals, and potential challenges, and advise them on best practices. This is a critical role that requires strong communication and interpersonal skills, as well as the ability to manage project completion with tight deadlines.

Key Responsibilities

* Serve as the day-to-day relationship lead for arenaflex Showcase customers in our Enterprise segment

• Host monthly Business Reviews to discuss engagement, updated customer goals, and share business or product updates
• Deliver subject matter expertise on arenaflex Showcase (including media and marketing)
• Tactfully address challenges and concerns while driving towards initial implementation
• Proactively advise customers on best practices and recommend system and process changes that are essential for achieving customer outcomes
• Champion arenaflex Showcase and related products and features to agents within your client's brokerage
• Deliver training sessions to new users through phone/web-based or in-person interactions
• Ensure implementation and adoption aligns with internal goals and customer goals
• Collaborate with Sales to determine renewal strategy and identify expansion opportunities

Influencing Strategies and Tactics

* Leverage tableau reporting, listing performance dashboard, and agent rosters to demonstrate areas of opportunities for your customer

• Support your clients' goals through accountability targets
• Influence future lifetime value through higher product adoption, retention, and overall customer health scores

Requirements

* Four-year degree or equivalent experience

• At least 5 years' experience in a client-facing position (e.g., customer success, sales, business solutions, support)
• Knowledge of the real estate industry preferred
• Strong communications and interpersonal skills
• Demonstrated organizational and time management skills
• Flexibility in scheduling to meet customer needs with short turnaround
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams

Transferable Skills

We encourage you to apply if you have transferable skills or related experiences. If you're passionate about delivering exceptional customer experiences and driving product adoption, we want to hear from you.

Get to Know Us

arenaflex is reimagining the real estate industry to make home a reality for more and more people. As the most-visited real estate website in the United States, arenaflex and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit arenaflex Group sites every month to start their home search, and now they can rely on arenaflex to help make it easier to move.

Our Culture

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

Why Join arenaflex?

* Competitive base salary: $34.00 - $54.40 Hourly (dependent on location)

• Eligibility for equity awards based on factors such as experience, performance, and location
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverages
• Parental leave, family benefits, retirement contributions, and paid time off
• Flexible work arrangements and a commitment to work-life balance
• Opportunities for professional growth and development
• A dynamic and changing real estate market to work in
• A team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences

How to Apply

If you're passionate about delivering exceptional customer experiences and driving product adoption, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job