Experienced Customer Solutions Representative - Collector - Starting September 2025 - Remote Opportunity

At arenaflex, we're on a mission to revolutionize the way people interact with financial services. As a Customer Solutions Representative - Collector, you'll be at the forefront of this movement, helping our customers navigate the complexities of financial management while providing exceptional service and support. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that's committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We're relentlessly focused on innovation, customer satisfaction, and employee growth, and we're looking for talented individuals like you to join our team.

The Opportunity

As a Customer Solutions Representative - Collector, you'll be working in a fun and dynamic team environment, helping our customers resolve payment delinquencies and find solutions to avoid repossession loss. You'll be responsible for:

• Contacting customers to determine the reason for payment delinquency and negotiating payment commitments
• Handling accounts with speed and accuracy while maintaining professionalism
• Completing phone calls to meet required performance standards and metrics
• Confirming and/or negotiating payment arrangements; researching any discrepancies
• Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures
• Maintaining strict confidentiality
• Working flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Utilizing computerized systems for tracking, information gathering, and/or troubleshooting
• Responding to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
• Evaluating accounts to find a win/win solution to avoid repossession loss
• Documenting all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responding with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhering to all state and federal laws in the handling of accounts

The Skills You Bring

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Prior experience in financial services or a similar industry (preferably)
• Associate degree or bachelor's degree in business or a related field (may be used in lieu of experience)
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills (preferred)
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Ability to work a flexible schedule, which may include weekends, holidays, and overtime as necessary to meet business needs

How We'll Have Your Back

At arenaflex, we're committed to supporting our employees' growth and well-being. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes:

• Time Away: 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
• Supporting your Health & Well-being: flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
• Other compensations: depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and customer satisfaction. We're committed to creating a diverse and inclusive work environment that encourages growth, learning, and fun.

Compensation and Perks

* Base Pay Range: $47,840 - $52,000 USD

• Incentive Compensation: This position is eligible to participate in a variable incentive plan

How to Apply

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Solutions Representative - Collector and start your journey with arenaflex today!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

Accommodation Requests

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. arenaflex will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Apply for this job