Experienced Full Stack Customer Success Architect – Central

Join arenaflex as we deliver innovative and creative solutions to our customers. We're looking for a highly skilled Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward.

About arenaflex

arenaflex is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including top brands, rely on arenaflex to gain self-service visibility into the entire customer journey. arenaflex guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth.

arenaflex's Commitment to Diversity Equity & Inclusion (DEI)

arenaflex believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role & Team

We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

Key Responsibilities:

* Serve as a trusted technical advisor for our customers

• Possess a mastery of arenaflex products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate arenaflex into additional data flows and business processes, thereby making arenaflex an integral business partner
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Collaborate cross-functionally with teams like arenaflex's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers

You'll be a great addition to the team if you have:

* Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes

• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners

At a minimum, you need to have:

* At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts

• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)

Work Environment & Company Culture

arenaflex is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

Benefits & Perks

arenaflex offers an excellent compensation package, including:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other Fun Facts about arenaflex

* We were recognized in the Newsweek Excellence Index 2024

• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Equal Employment Opportunity

arenaflex provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Location

The ideal candidate must be located in the CST or MST as this position will be aligned with our central accounts. The ideal cities include, but not limited to, the following:

• Chicago, IL
• Denver, CO
• Indianapolis, IN
• St Louis, MO
• Austin, TX
• Dallas, TX
• Houston, TX
• Remote - Central

How to Apply

If you're a motivated and experienced professional looking for a new challenge, please submit your application through the link below. Apply To this Job By applying for this job, you acknowledge that arenaflex processes your personal data in accordance with the arenaflex Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. arenaflex will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. Apply for this job