Experienced Patient Billing Customer Service Representative – Remote Opportunity with arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy working with diverse individuals to resolve complex billing issues? If so, we invite you to join arenaflex's Patient Billing Customer Service team as an Experienced Patient Billing Customer Service Representative. At arenaflex, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is driven by a shared passion for innovation, continuous improvement, and making a difference in the lives of patients. As a valued member of our team, you'll have the opportunity to develop new skills, pursue career-building opportunities, and contribute to our mission of improving healthcare outcomes.
About the Role
As an Experienced Patient Billing Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences to patients, healthcare providers, and insurance carriers. You'll be responsible for answering inbound calls, resolving patient inquiries, and initiating payment plans for outstanding balances. Your expertise will be sought after to resolve complex billing issues, and your passion for customer service will shine through in every interaction.
Responsibilities
- Answer 80+ inbound calls per day from patients, healthcare providers, and insurance carriers - Initiate payment plans for patients with outstanding balances - Utilize multiple resources to resolve patient inquiries while on the phone - Maintain performance goals and become proficient with processes after completing a structured training program - Perform successfully in a team environment and contribute to a culture of collaboration and innovation - Develop and maintain a deep understanding of arenaflex's products and services, as well as industry trends and regulations
Knowledge, Skills, and Abilities
- Ability to work and learn in a fast-paced environment with multiple priorities and deadlines - Attention to detail and ability to maintain accuracy in a high-volume environment - Excellent organization skills, with the ability to manage multiple computer screens and applications - Proficiency in alpha-numeric data entry and excellent communication skills - Ability to navigate complex billing systems and resolve issues in a timely and professional manner - Strong problem-solving skills and ability to think critically in a fast-paced environment
Qualifications
- High School Diploma or equivalent required - Minimum 1+ year work experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment - Previous work in high-volume calls environment with multiple computer windows open highly desirable - Previous interaction and communication with patients regarding medical information strongly preferred - Ability to work independently and manage time and tasks effectively in a remote environment
Technical and Other Requirements
- Internet download speed of at least 50 megabytes per second connectivity required for remote work - Ability to connect equipment to router/modem with Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspot with Ethernet port) - Dedicated area to perform duties without interference, with structured breaks and a structured environment - Ability to manage time and tasks independently while maintaining productivity in a remote environment
Why Join arenaflex?
- Work from home opportunity with a flexible schedule - Quarterly variable bonus potential - Generous paid time off - Medical, Vision, and Dental Insurance Options - Flexible Spending Accounts - 401(k) and Employee Stock Purchase plans - No Charge Lab Testing - Fitness Reimbursement Program - And many more incentives!
Pay Range and Benefits
- Pay Range: $15.25-16.00 or State/Local minimum wage, if higher - Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
Application Window Closes: 6/25/2025
Shift and Schedule
- Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST) - During training, the hours will be 9am-6pm EST - 10% Shift Differential for residents in Eastern time zone
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at [email protected].
Apply Now
Ready to join our team and make a meaningful impact in the lives of patients? Apply now to become an Experienced Patient Billing Customer Service Representative at arenaflex. Apply To this Job Apply for this job