Experienced Annuities Customer Support Specialist – US Remote Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the insurance industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as an Annuities Customer Support Specialist in a fully remote role. As a key member of our team, you will play a vital role in providing top-notch support to our customers, agents, and internal stakeholders, ensuring that their needs are met and exceeded.

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and families to achieve their financial goals through our comprehensive range of products and services. We are committed to fostering a culture of excellence, innovation, and collaboration, where our employees can grow, learn, and thrive.

Job Summary

As an Annuities Customer Support Specialist, you will be responsible for providing exceptional customer service, processing new business applications, and ensuring timely execution of transactions. You will work closely with agents, internal wholesalers, and other departments to resolve customer inquiries, address concerns, and provide solutions. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will be essential in delivering a world-class customer experience.

Key Responsibilities

* Follow established procedures to process new business application transactions accurately and efficiently

• Correspond with agents, internal wholesalers, and other departments regarding pending cases, ensuring timely resolution and customer satisfaction
• Responsible for the accurate handling and timely execution of New Business Applications, adhering to SEC and DXC/BrightHouse guidelines
• Provide an elite customer service experience, responding to customer inquiries, addressing concerns, and resolving issues in a professional and courteous manner
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Ensure transactions are processed on our administrative systems accurately and in a timely manner, adhering to regulatory requirements
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required

Mandatory Requirements

* High school diploma

• Minimum 2 years of customer service experience in the insurance and annuities fields
• Working experience of insurance products, applicable policies, procedures, and guidelines
• Excellent communication skills
• Excellent grammar and writing skills

Preferred Qualifications

* Annuities experience is highly preferred

• MS Excel experience

Work Environment

* This position is fully remote within the United States only

• Schedule is Monday through Friday, 8:00am - 5:00pm; Central Time Zone is preferred
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation and Benefits

* A reasonable estimate of the current compensation range for this position is $31,800 - $52,000

• Full-time hires are eligible to participate in the arenaflex benefit program, which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and advance in your career

• We offer a comprehensive learning program, including online courses, workshops, and mentorship opportunities
• You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion

• We prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances
• Our culture is built on a foundation of trust, respect, and open communication, where everyone is encouraged to contribute and grow

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via [insert contact information]. Please note: arenaflex will respond only to requests for accommodations due to a disability.

Recruitment Fraud Warning

arenaflex does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available [insert link]. Apply for this job