Experienced Customer Loyalty Specialist – Part-Time Opportunity with Remote Flexibility
About arenaflex
arenaflex is a leading fashion and lifestyle retailer with a rich history of innovation and customer-centricity. With over 6,500 employees across 13 department stores, online shops in multiple countries, and a vast portfolio of over 2,000 brands, arenaflex offers an unparalleled shopping experience. Our commitment to excellence, customer loyalty, and employee satisfaction has earned us a reputation as a trusted and beloved brand.
Job Description
We are seeking an experienced Customer Loyalty Specialist to join our team in Stuttgart, Germany. As a part-time employee, you will work 30 hours per week, with a flexible schedule from Monday to Friday, and a weekly presence at our office. This is an exceptional opportunity to be part of a dynamic team that is revolutionizing the customer loyalty experience.
Key Responsibilities
As a Customer Loyalty Specialist, you will play a crucial role in developing and implementing our loyalty program, ensuring seamless integration with our e-commerce platform and physical stores. Your responsibilities will include:
- Supporting the Loyalty Managers in operational tasks and analyses, such as:
+ Administrative assistance in campaign management, including briefing creation, address releases, and information provision + Setting up vouchers (stationary/online, international) + Maintaining the Loyalty Backoffice System + Updating content and new benefits + Cost control + Maintaining the Gutschein-Seite (CAMP Backoffice) + Supporting the execution and post-processing of win games
- Collaborating with internal departments such as CRM, Marketing, Retail Operations, and Procurement to ensure optimal coordination
- Identifying and optimizing existing processes, proposing improvements, and implementing changes
- Developing and maintaining a deep understanding of customer behavior, preferences, and needs to inform loyalty program development
Qualifications
To succeed in this role, you will need:
- A completed commercial education or equivalent background
- Ideally, prior experience in the loyalty field or in retail/e-commerce
- Proficiency in digital tools such as Confluence, Asana, and MS Office
- Ability to adapt quickly to new tools and technologies
- A passion for working in a fast-paced, dynamic environment with rapid technological advancements
- Strong analytical and problem-solving skills, with a focus on results-oriented work
- Excellent communication and collaboration skills, with the ability to work effectively across departments
- Proficiency in English is a plus
- A positive, open-minded attitude, with a willingness to learn and grow
Additional Information
At arenaflex, we offer a modern, agile, and value-driven work environment that fosters growth and development. If you are passionate about customer loyalty and eager to make a meaningful impact, we invite you to join our team.
Benefits and Perks
* Attractive salary package with company pension and voluntary social benefits, such as holiday and Christmas bonuses
- 30% employee discount on all products and services, including gastronomy, hairdressing, and more
- Personal and professional development opportunities, including our leadership development program
- Maximum flexibility in scheduling, with additional paid vacation days through salary conversion
- Family-friendly working hours for a healthy work-life balance
- Corporate benefits and attractive discounts from over 21,000 companies
- Company bike leasing through salary conversion, making it easy and affordable
Join Our Team
If you are excited about this opportunity, please submit your online application, including your availability and salary expectations. We look forward to getting to know you!
Contact
For any questions or concerns, please reach out to Sabrina Rösch.
Apply Now
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