Experienced Senior Customer Success Manager – Direct Sales Industry Expertise

At arenaflex, we're revolutionizing the way businesses build and maintain customer relationships. As a dynamic and innovative company, we're seeking a highly skilled and experienced Senior Customer Success Manager to join our team. This role is perfect for a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the Direct Sales industry.

About arenaflex

arenaflex is a leading provider of Relationship Commerce solutions, empowering merchants to create seamless, one-of-a-kind subscriber and membership experiences. Our technology makes it possible to turn one-time transactions into profitable recurring customer relationships, driving business growth and customer satisfaction. With a strong focus on innovation, collaboration, and customer success, we're committed to creating a welcoming and supportive environment for all people.

The Role

As a Senior Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our customers in the Direct Sales industry. You'll work closely with our customers to understand their business objectives, identify key stakeholders, and develop strategic recommendations to drive their success. Your expertise in the Direct Sales industry will be invaluable in tailoring strategies and communications that resonate with companies operating in this space.

Key Responsibilities

* Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a Relationship Commerce program and how it fits into their long-term and short-term goals

• Understand your customer's organizational landscape, identify key stakeholders, and build solid relationships with client operating partners
• Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service
• Educate customers on best practices and advise on strategies and tactics to steer Relationship Commerce program KPIs and exceed their business objectives
• Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results
• Participate in and provide guidance for innovative cross-functional projects for your customer
• Support internal team members and share best practices to ensure that Customer Success team goals are met
• Leverage your knowledge of the Direct Sales industry to tailor strategies and communications that resonate with companies operating in this space

About You

* 3-6+ years of customer management/vendor management experience, ideally with some experience working in SaaS retail-tech or mar-tech

• Experience working with customers in the Direct Sales industry and familiarity with their operational models and success metrics is strongly preferred
• Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
• Outstanding communication, interpersonal, and presentation skills
• Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce, and Magento
• Desire to go beyond the basics and bring new ideas and thinking to arenaflex and our clients
• Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done
• Ability to manage competing priorities in a fast-paced environment
• Excellent work ethic, team player, resourceful, and a positive 'can-do' outlook
• Advanced skills in Google Suite
• BS/BA degree required

What We Offer

* Competitive compensation (including stock options) and incredible, affordable benefits

• Flexible PTO and a totally remote (anywhere in the US) workforce
• Annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc.)
• Opportunity to work with a dynamic and innovative company that's changing the way businesses build and maintain customer relationships
• Collaborative and supportive work environment that celebrates different perspectives and curiosity
• Flexible work from anywhere culture that prioritizes staying connected and supporting each other
• Cross-functional relationships through virtual coffees and weekly team updates
• Quarterly all-hands meetings and small group events like trivia night, cooking classes, and book clubs

Compensation

The total compensation range (base + quarterly bonus) for this role is between $140,000 and $165,000 depending on experience.

How to Apply

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving business growth in the Direct Sales industry, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

Join Our Team

At arenaflex, we're committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. Apply for this job