Experienced Customer Support Representative (Contract-Based) – Ukrainian Project

At arenaflex, we're a leading IT company that brings together over 1500 professionals across five countries. Our products are used by over 200 million users every month, making us one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem encompasses 15+ businesses and an investment fund, driving innovation and growth in the region. Within arenaflex's ecosystem, EverHelp is a service company that provides professional outsourcing support to clients worldwide. Founded in 2021, we've experienced rapid growth, with an 82% increase in just one year. Our team is committed to safety, with a retention rate of 90%+ and a strong focus on employee well-being. We're excited to announce a contract-based opportunity for an Experienced Customer Support Representative to join our team. As a key member of our Ukrainian project, you'll play a vital role in delivering exceptional support to our clients.

About the Role:

This contract-based position is a fantastic opportunity to gain experience in a dynamic and growing company. The term of the contract is 2-3 months, with the possibility of extension or transition to another role within arenaflex or our ecosystem.

Schedule:

* 5 shifts per week, including 1-2 night shifts

• Morning shift: 07:00-15:00
• Day shift: 15:00-23:00
• Night shift: 23:00-07:00

Our Ideal Candidate:

We're looking for a motivated and experienced individual who:

• Has at least 6 months of experience in customer support or a similar role with constant communication with users (call center, service, administrative roles, retail, etc.)
• Is proficient in English, both written and spoken
• Holds a B2 level or higher in English (especially in written communication)
• Is comfortable with routine tasks and can quickly adapt to new situations
• Is willing to work in an intense rhythm, handling a high volume of requests
• Has experience with Zendesk (although not mandatory, as we provide training)

Responsibilities:

As a Customer Support Representative, you'll be responsible for:

• Processing user inquiries through our support system
• Identifying user accounts
• Cancelling subscriptions
• Providing general information about our product or specific subscriptions
• Assisting with login issues
• Changing or updating user email addresses
• Handling unsubscribe requests and account deletion inquiries
• Maintaining a high level of quality and productivity
• Collaborating with the team to ensure efficient processes

What We Offer:

* The opportunity to work on a Ukrainian project that supports the country's economy

• A clear onboarding process, with support from a team lead and mentor
• The chance to develop professionally and transition to other roles within EverHelp or our ecosystem
• A collaborative and supportive team environment

Our Position:

At arenaflex, we're committed to supporting Ukraine and its people. We:

• Strongly condemn war and support Ukraine
• Evacuated employees from dangerous regions, provided financial support, and ensured housing
• Supplied the team with generators, batteries, and Starlink
• Continue to operate stably and develop Ukraine's economy

Don't Wait! Apply Now:

If you're a motivated and experienced individual looking for a new challenge, we encourage you to send your CV and join our team at EverHelp. Apply for this job