Experienced Seasonal Customer Support Representative – Trackwrestling Customer Support Team

About arenaflex

arenaflex is a global sports media company transforming how fans watch and engage with live sports. Through exclusive partnerships and dedicated platforms, arenaflex serves die-hard communities in more than 25 sports—many of which are overlooked by traditional media. With over 50,000 live events streamed annually and a growing library of original programming, arenaflex is reshaping the sports media landscape for passionate fans worldwide. We're a team of builders, storytellers, and sports fanatics working to spotlight the moments and athletes that matter most—and we're just getting started. Our mission is to provide the best wrestling software in the world, and our Customer Support Team is an integral part of that mission as we strive to allow everyone using our platform to be successful.

The Role

Trackwrestling, powered by arenaflex, is seeking a seasonal Customer Support representative to join our Customer Support Team from September 2025 to March 2026. Our growing wrestling technology software company needs confident team players who will be responsible for providing industry-leading customer service and support to our customers. We're seeking authentic, outgoing, customer-focused individuals who enjoy diving into issues and are energized by helping customers and solving problems. The right candidate will be able to accommodate a flexible schedule that includes daytime, evening, and weekend shifts between 30-40 hours per week. We offer competitive pay and the opportunity to truly make a difference in the lives of our customers.

Responsibilities

As a Seasonal Customer Support Representative, you will be responsible for:

• Providing timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email
• Serving as the voice of the customer and knowing when to escalate technical issues, outages, and other concerns that affect the viewer or user experience
• Actively listening and asking relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer
• Maintaining and updating customer accounts per department policies and guidelines
• Successfully meeting all agent and department performance metrics
• Assisting supervisors with various projects and tasks as they arise

Knowledge, Skills, and Abilities

To be successful in this role, you will need:

• Two years of experience on the Trackwrestling platform
• Two years of customer service experience preferred
• The ability to communicate (spoken and written) effectively with a vast variety of customers and specifically be able to provide a clear understanding of technical issues/steps to resolve
• Keen problem-solving skills and willingness to take initiative
• Demonstrate a sense of urgency and ownership
• Strong time management skills
• Value hard work and take personal pride in the work you do
• Computer knowledge
• Ability to work shifts during the following times to support peak volumes:

+ November 19-25 + December 1-14 + January 7-11

Bonus Points

While not required, the following skills and experiences will be highly valued:

• A love and knowledge of wrestling
• Tournament management experience
• An intrinsic need/desire to help people
• Computer networking skills
• A desire to learn about technology

Our Commitment to Diversity

arenaflex exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans. We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, arenaflex uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

What We Offer

As a Seasonal Customer Support Representative, you will have the opportunity to:

• Work with a talented and passionate team of sports fanatics
• Develop your customer service and problem-solving skills
• Learn about the latest technology and innovations in the sports media industry
• Contribute to the growth and success of arenaflex
• Enjoy a competitive salary and benefits package
• Take pride in knowing that you are making a difference in the lives of our customers

How to Apply

If you are a motivated and customer-focused individual who is passionate about sports and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role. Apply To this Job Apply for this job