Experienced Customer Success Manager – Northeast/NY Region

At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform. As a Customer Success Manager, you'll play a pivotal role in driving meaningful adoption, achieving measurable outcomes, and deepening strategic relationships with our esteemed partners in the Northeast/NY region. If you're a results-driven, customer-centric professional with a passion for education and a growth mindset, we invite you to join our mission-driven team.

About arenaflex

arenaflex is the premier generative AI platform for teachers, with over 5.5 million educators from around the world joining our community. We're a fast-growing company with a top-notch team, working tirelessly to make a real social impact. Our platform is designed to empower educators, making education more efficient and equitable. We're committed to fostering a culture built on relationships, trust, communication, and collaboration, with a unique blend of flexibility, work-life balance, and benefits that support our employees' well-being.

Role Description

As a Customer Success Manager, you'll own a portfolio of mid-sized schools and districts, driving results and ensuring partners adopt and utilize our platform regularly, deeply, and with measurable impact. You'll be the connector between our platform and real classrooms, onboarding school leaders and educators, coaching them through behavior change, and identifying growth opportunities that drive retention and expansion. Your success will be measured in real outcomes: adoption, renewal, impact, and revenue.

Responsibilities:

* Drive Meaningful Adoption: Lead onboarding experiences that do more than check boxes, driving weekly platform usage, integrating arenaflex into instructional routines, and positioning partners for long-term success.

• Achieve Measurable Outcomes: Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they're not.
• Deepen Strategic Relationships: Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position arenaflex as a must-have, not a nice-to-have.
• Create Scalable Impact: Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio.

Qualifications/Competencies/Skills:

* Relentless Ownership: Act like the CEO of your accounts, driving results and taking ownership of your portfolio.

• Instructional Fluency: Understand what educators care about, how schools function, and how to change hearts, minds, and habits.
• Customer Instincts: Know how to run a room, ask the right questions, and build trust with skeptical teachers or data-driven administrators.
• Operational Excellence: Stay on top of every detail, every account, every deadline, using tools, data, and systems to work smarter and scale your impact.
• Growth Mindset: Move fast, learn constantly, and treat feedback as fuel.

Experience:

* Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company.

• Proficiency with CRMs and customer success tools such as Gong, or Salesforce.

Bonus Experience:

* Experience in K–12 education, ideally as a classroom teacher or instructional coach.

• Experience leading professional development and training for educators.

Why Join Us?

* Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team.
• Unlimited time off to empower our employees to manage their work-life balance.
• Choice of employer-paid health insurance plans, dental, and vision.
• Every employee is offered generous stock options, vested over 4 years.
• Plus a 401k match & monthly wellness stipend.

Our Values:

* Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what's possible with AI.
• Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
• Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

Compensation Range: $70K - $80K

If you're a results-driven, customer-centric professional with a passion for education and a growth mindset, we invite you to join our mission-driven team. Apply now to become an integral part of arenaflex's journey to revolutionize the education sector with our cutting-edge generative AI platform. [Apply To this Job](https://himalayas.app/companies/arenaflex/jobs/customer-success-manager-northeast-ny) Apply for this job