Experienced Customer Success Manager – K12 Education and Mental Health Support

At arenaflex, we're on a mission to empower youth and change lives by providing tech-enabled mental health care to kids ages 5-19 and their families. As a key member of our K12 Success Team, you'll play a vital role in increasing student access to our evidence-based mental health care services. If you're passionate about education, customer success, and making a meaningful impact, we want to hear from you.

About arenaflex

arenaflex is a YC-backed company that's creating a world where every young person benefits from mental health support. We're a small team of A-players who value efficiency, output, and humor at work. Our core values are:

• We're united by our mission to build a world where every young person benefits from mental health support.
• We have a high bar – we're a team of hard-working and determined individuals who strive for excellence.
• We do more with less – we value efficiency and output over hours worked, and we thrive in an environment where every dollar matters.
• We value humor and fun at work – this job can be hard, but bringing humor to work can make every day more enjoyable.
• We communicate clearly and openly – we value transparency and clear, direct communication.

Our Team Culture

As a fully remote team, we're committed to collaboration and execution. We believe in doing more with less, and we value mental health – the willingness to be vulnerable is a requirement to join our team. We have regular mental health days (at least once per quarter!), and we prioritize fun through virtual and in-person activities.

About the Role

We're seeking an experienced Customer Success Manager to join our K12 Success Team. As a CSM, you'll lead district program launches, provide white-glove technical support, conduct engaging school staff trainings, and help drive adoption across schools. Your largest stakeholder group will be school-based staff – counselors, social workers, and administrators – along with outreach to teachers and families.

Key Responsibilities

As a Customer Success Manager, you'll:

• Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot
• Support product setup and configuration for new and existing school districts
• Provide user support for login/access, referral system questions, and troubleshooting
• Prepare and facilitate staff onboarding trainings and ongoing information sessions
• Manage logistics, including Zoom setup, registration, and session follow-up
• Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies
• Execute targeted interventions, including campus visits, outreach emails, webinars, and champion development
• Build and improve resources, templates, dashboards, and other tools to scale support

Key Performance Indicators

* Time from deal close to first referral submitted

• % of campuses activated
• Total number of referrals submitted

Must-Have Qualifications

* 2+ years of experience in customer success, SaaS implementation, or edtech project management

• Deep knowledge of K12 education systems or school-based programming
• Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms
• Ability to manage multiple concurrent projects across dozens of districts
• Excellent written and verbal communication
• Must be based in Illinois

Nice-to-Haves

* Experience working in school districts or directly with educators

• Familiarity with mental health or social-emotional learning programs
• Experience working in a fast-paced startup environment
• Comfort supporting product-related technical troubleshooting
• Spanish language fluency or other language support

Compensation

This is a Contract-to-Hire opportunity with a target base salary range of $80,000 to $90,000, complemented with a competitive bonus structure. This competitive total rewards package also includes stock options and benefits.

Interview Process

Our interview process includes: 1. Recruiter Screening (15 minutes, Phone Call) 2. Hiring Manager Interview: Portfolio Management / Customer Success (30 minutes, Zoom) 3. Case Study (60 minutes, Zoom) 4. Team Interview (45 minutes, Zoom) 5. Reference Check

Equal Employment Opportunity

At arenaflex, we believe in fostering an inclusive and diverse workplace where every individual's unique background and perspective is celebrated and valued. We are committed to promoting equality, equity, and opportunity for all. We actively encourage individuals from diverse communities, including but not limited to race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background, to apply and join our team. If you're passionate about education, customer success, and making a meaningful impact, we want to hear from you. Apply now to join our team and help us empower youth and change lives. Apply for this job