Experienced Customer Solutions Architect (German Speaking) – Unlocking Customer Value in Analytics Engineering

At arenaflex, we're revolutionizing the way data teams transform raw data into actionable insights. As a pioneer in analytics engineering, we're helping over 50,000 teams every week unlock the power of their data. With a growing community of passionate, curious people across the globe, we're building a team that shares our vision of empowering data practitioners.

About arenaflex

arenaflex is the leading analytics engineering platform, used by over 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We've surpassed $100 million in annual recurring revenue (ARR) and are backed by top-tier investors, including Andreessen Horowitz, Sequoia Capital, and Altimeter. Our mission is to empower data practitioners by providing a platform that unlocks transparency, flexibility, and collaboration in data transformations.

About the Role

As a Customer Solutions Architect at arenaflex, you'll play a critical role in helping our customers gain the most value from their dbt Cloud deployment. You'll work closely with the Sales Director and Solutions Architect on the account to monitor an existing book of business, lead technical discussions with customers, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Key Responsibilities

* Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks

• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

Essential Qualifications

* 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner

• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
• Speak German

Preferred Qualifications

* Bonus points for dbt certification, prior dbt experience will be very helpful in this role

• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Solutions Architect, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in analytics engineering, data warehousing, and customer success. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.

Work Environment and Company Culture

arenaflex is a remote-first company, with a flexible and collaborative work environment. We value the power of in-person relationship building, so we encourage our employees to travel to external and internal events. Our company culture is built on a set of core values, including:

• Empowerment: We believe in empowering data practitioners to unlock the power of their data.
• Collaboration: We work together as a team to achieve our goals.
• Innovation: We're always looking for new and innovative ways to solve complex problems.
• Customer Focus: We're committed to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including salary, equity, and performance-based pay. Our benefits package includes:

• Unlimited vacation time with a culture that actively encourages time off
• Pension Plan
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for health and wellness, home office setup, cell phone and internet, learning and development, and office space

How to Apply

If you're passionate about analytics engineering and customer success, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to apply – we value potential just as much as a perfect resume. Apply for this job