Experienced Customer Support Specialist (Hungarian Speaker) – Join arenaflex in Revolutionizing European Investing

About arenaflex

At arenaflex, we're on a mission to make investing better for everyone in Europe. Our vision is to combine multi-currency accounts with unlimited access to global markets, empowering everyone to invest without sneaky hidden fees or unnecessary barriers. We're a regulated business in both the UK & EU, launching in 22 countries and raising $35M along the way. Our stellar group of investors includes Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of angel investors. In 2022, we raised a $25M Series A round and have been featured in prominent media outlets such as CNBC, TechCrunch, Business Insider, and City AM.

Join Our Team

We're seeking an experienced Customer Support Specialist (Hungarian speaker) to join our fast-paced, friendly, and professional team. As a Customer Support Specialist, you'll play a crucial role in handling customer contacts, making decisions that directly impact our customers and product. You'll work in a dynamic environment with a lot of autonomy and little bureaucracy, where you'll have the freedom to share ideas and have a lasting impact on our organization.

Key Responsibilities

As a Customer Support Specialist, you'll be responsible for:

• Handling customer questions and solving problems that come in across various contact channels
• Resolving formal complaints
• Reviewing payment transactions and solving related customer problems
• Helping with other operational and KYC tasks as needed
• Looping in other team members and escalating tasks to relevant stakeholders as needed

Measuring Success

To measure the success of your work, you'll:

• Talk to customers and answer customer questions, solving problems that come in across various contact channels
• Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization
• Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers

Help Build the Support Features in the Product

As a Customer Support Specialist, you'll also contribute to building the support features in our product by:

• Creating and updating FAQs
• Building and maintaining a knowledge base
• Improving automations like quick replies and contact attribution

Requirements

To be successful in this role, you'll need:

• Exceptional written and spoken English – you'll need to interact with customers via email today and potentially chats/phone in the future
• C2/Bilingual proficiency in Hungarian
• 1+ years of experience within Customer Support/Customer Operations
• Empathy for customer problems and a drive to solve their issues
• Quick learning skills
• Strong communication skills and ability to work across teams and functions
• Computer literacy – we're an early growth start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools
• Basic SQL is not required but would be advantageous
• Having an understanding of investment services or experience in a startup environment are pluses

Benefits

As a Customer Support Specialist at arenaflex, you'll enjoy:

• A competitive startup package with stock options that vest monthly after a one-year cliff
• Brand new office in Tallinn (Kalamaja)
• Flexible working hours
• A flexible approach to working remotely – 2 remote days per week allowed
• Private health insurance
• All the usual office facilities, including free tea, coffee & snacks
• Dog-friendly office (20% distracting, but 100% cute!)
• Cycling or running to work? We've got bike parking and showers
• Quarterly international team events

Interview Process Outline

Our interview process typically consists of: 1. Intro call with a recruiter 2. Video call with the Head of Customer Operations 3. Team interview on-site 4. Meeting with one or both of our founders

Apply Now

If you're passionate about customer support and want to join a dynamic team that's revolutionizing European investing, apply now to become a Customer Support Specialist (Hungarian speaker) at arenaflex. Apply for this job