Experienced Customer Service Representative Specialist Senior – Treasury Management Care Center

At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Customer Service Representative Specialist Sr within arenaflex's Treasury Management Care Center organization, you will be based remotely. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by arenaflex. This position may not be available in all geographic locations.

Key Responsibilities:

* Performs advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers.

• Focuses on problem resolution that occurs across multiple channels for our customers, delivering the CARES model to customers and service partners.
• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues, recommending appropriate solutions, and resolving the most complex or reoccurring issues, identifying root cause, and acting as an escalation point. May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction consistent with arenaflex's core values, demonstrating commitment to quality, serving as a coach or mentor, and may serve as a trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Essential Qualifications:

* Demonstrates appropriate knowledge, skills, and abilities for a role, including: + Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support arenaflex's Enterprise Risk Management Framework.

Preferred Skills:

* Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Competencies:

* Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy

Work Experience:

* Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education:

* Associate's degree

Certifications:

* No required certification(s)

Licenses:

* No required license(s)

Pay Transparency:

* Base Salary: $31,000.00 – $67,600.00

• Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and/or individual performance.

Benefits:

* arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: + Medical/prescription drug coverage (with a Health Savings Account feature) + Dental and vision options + Employee and spouse/child life insurance + Short and long-term disability protection + 401(k) with arenaflex match, pension, and stock purchase plans + Dependent care reimbursement account + Back-up child/elder care + Adoption, surrogacy, and doula reimbursement + Educational assistance, including select programs fully paid + A robust wellness program with financial incentives

Paid Time Off:

* arenaflex generally provides the following paid time off, depending on your eligibility: + Maternity and/or parental leave + Up to 11 paid holidays each year + 8 occasional absence days each year, unless otherwise required by law + Between 15 to 25 vacation days each year, depending on career level + And years of service

Disability Accommodations Statement:

* If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO):

* arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents:

* Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how arenaflex may use or disclose your personal information in our hiring practices.

How to Apply:

* To apply for this role, please visit our website at [insert website URL]. Apply for this job