Rewritten Job Title:

Unlock Your Potential at arenaflex

At arenaflex, we're passionate about revolutionizing the healthcare industry with innovative solutions that improve lives. As a new company with a rich legacy of creating breakthrough products, we're committed to pushing the boundaries of what's possible. Our team of experts is dedicated to ensuring that every solution we create is guided by compassion, empathy, and a deep understanding of the needs of our customers.

About the Role

We're seeking an experienced Export Customer Service Analyst to join our team at arenaflex. As a key member of our global trade and logistics team, you'll play a critical role in ensuring the smooth export of our products to customers around the world. If you're a customer-focused professional with a passion for international trade and logistics, we want to hear from you!

Key Responsibilities:

• Manage orders utilizing SAP, COMS (Corporate Order Management System), and Salesforce databases to ensure timely and accurate export of products.
• Collaborate with manufacturing locations, DCs, division supply chain, and freight forwarders to resolve any issues that may arise during the export process.
• Stay up-to-date on export rules and regulations to ensure compliance with US Export Regulatory policies and procedures for international shipments.
• Provide exceptional customer service by responding to customer inquiries regarding product availability, order status, expedites, and other related issues.
• Follow up on escalations, delays, and transportation issues to ensure timely resolution and minimize any impact on customer satisfaction.
• Identify opportunities to improve customer satisfaction and/or processes, and implement changes as needed to drive continuous improvement.

Your Skills and Expertise

To succeed in this role, you'll need to possess a unique blend of skills and expertise. At a minimum, you'll need:

• A Bachelor's Degree or higher, and at least 6 years of customer service experience, or a High School Diploma/GED and at least 4 years of customer service experience.
• 4 years of speaking and writing bilingually in English and Spanish.

In addition to these requirements, we're looking for candidates with:

• Experience in export transactions, including knowledge of export regulations and procedures.
• Excellent organization skills, with the ability to prioritize and manage multiple assignments simultaneously.
• High proficiency using PC-based applications, including Excel and PowerPoint.
• Experience working on cross-functional and international teams.
• Salesforce, SAP, and COMS experience, as well as the ability to initiate, lead, and implement process improvements.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. At arenaflex, we value diversity, equity, and inclusion, and are committed to creating a workplace culture that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We're also committed to supporting your professional development and growth, with opportunities for training, mentorship, and career advancement.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our customers and employees. We're committed to innovation, collaboration, and continuous improvement, and we're looking for talented professionals like you to join our team. If you're a customer-focused, results-driven individual with a passion for international trade and logistics, we want to hear from you!

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter through our online application system. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a workplace culture that is welcoming and inclusive for all employees.

Disclaimer

Please note that all email communications from arenaflex regarding job opportunities will be from an email with a domain of @arenaflex.com. Be wary of unsolicited emails or messages regarding arenaflex job opportunities from emails with other email domains.

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