Experienced Associate Customer Success Coordinator – Health Insurance and Medicare Plan Support

At arenaflex, we're dedicated to revolutionizing the way health insurance plans are sold and managed. For nearly two decades, our vast network of health plan data has brought carriers, FMOs, and brokers together to simplify selling health plans and help millions of consumers find and enroll in their best-fit Medicare plans every year. We're now seeking an experienced Associate Customer Success Coordinator to join our team and play a critical role in delivering exceptional customer experiences.

Job Summary:

As an Associate Customer Success Coordinator at arenaflex, you'll be responsible for providing administrative and technical support to our Customer Success Team. You'll be the first point of contact for customers, handling incoming requests, coordinating with internal teams, and resolving issues in a timely and professional manner. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities:

* Provide support to the Customer Success Team, including scheduling, preparing information, monitoring timelines, and attending meetings

• Provide customer service via telephone, support tickets, and email, assisting with outbound customer communications as instructed
• Handle customer inquiries and resolve support inquiries, providing accurate and timely responses on the status of requests
• Coordinate with customers to gather additional information and manage inquiries through successful completion
• Assist with data file collection, validation, and issue resolution
• Assist with customer electronic enrollment files and export file implementation and issue resolution
• Assist with data entry of client data, site configuration changes, and/or enrollment form configurations
• Provide quality assurance on enrollment forms for clients, test data flows, data mapping, and check rates against PDF files
• Perform quality assurance testing of site configurations and client data
• Create and maintain documentation of current and future processes, develop testing cases, and testing scripts
• Communicate effectively with internal teams to provide product support and issue resolution
• Work as a team in a fast-paced environment
• Perform data entry of client data
• Perform other customer service or administrative duties as assigned

Qualifications:

* A Bachelor's or Associate's Degree in a related field (e.g., business, communications, or a related field)

• Experience working directly with customers in a client service capacity
• Experience in using software reporting tools (e.g., Microsoft Office Suite, Google Suite)
• Strong communication and problem-solving skills, with the ability to work independently and as part of a team
• Detail-oriented, organized, and able to prioritize tasks effectively
• Strong technical knowledge, with the ability to learn and adapt to new systems and processes
• Collaborative team player with a positive attitude and a passion for delivering exceptional customer experiences

Preferred Qualifications:

* Medicare/Insurance/Health Care knowledge (a plus, but not required)

• Success working in a team environment
• Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests, and ability to escalate as appropriate

What We Offer:

* Growth within an organization that encourages creative expansion and professional growth

• A diverse and inclusive working environment
• A remote work environment, with the flexibility to work from home
• A casual work environment, with a focus on work-life balance
• Opportunity for challenging projects and professional growth
• Personal Time Off accrual and Personal Holidays
• Comprehensive Medical, Dental, and Vision offerings
• Employee stock ownership and RRSP options

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and making a meaningful impact in the health insurance industry. We're committed to creating a diverse and inclusive work environment, where our employees can grow and thrive. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're ready to join a dynamic team and contribute to the growth and success of arenaflex, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from individuals with disabilities, Indigenous peoples, and members of other diverse groups. Apply for this job