Experienced Customer Service Representative II – Catastrophe-Exposed Property Insurance

At arenaflex, we're not just looking for a Customer Service Representative II – we're looking for a game-changer. Someone who is passionate about delivering exceptional customer experiences, has a knack for problem-solving, and is eager to learn and grow with our dynamic team. If you're a motivated and customer-focused individual with a drive to succeed, we want to hear from you.

About arenaflex

arenaflex is a leader in catastrophe-exposed property insurance, and we're proud to be named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023). With over 1000 employees working remotely or in-office across nine offices, we're a nimble and highly responsive organization that values diversity, inclusion, and belonging. Our commitment to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in is at the heart of everything we do.

The Policy Services Team at arenaflex

Our Policy Services team is the voice of arenaflex, and we take our commitment to serving customers seriously. As a member of this expanding team, you'll experience a fast-paced environment that demands active involvement and offers accelerated learning opportunities. You'll work closely with other teams, including underwriting, sales, and marketing, to deliver exceptional customer experiences and drive business growth.

Key Responsibilities

As an Experienced Customer Service Representative II, you'll be responsible for:

• Answering policy and billing inquiries from producers and policyholders via phone calls, emails, and live chats
• Assisting producers with quoting new business and processing policy endorsements and updates
• Collaborating with other departments to respond to customer inquiries
• Handling and solving producer/policyholder complaints with little or no supervision
• Participating in special projects, peer-to-peer training, and providing inter-departmental support
• Performing routine/semi-routine, manual tasks in the process of developing basic skills

What We're Looking For

We're looking for a highly motivated individual with:

• A high school diploma or equivalent
• A minimum of 1 year's personal lines experience in an office or call center environment
• Excellent written and verbal communication skills
• The ability to keep emotions under control when dealing with irate or hostile customers
• The ability to multi-task, prioritize, and work in a fast-paced environment
• A strong desire to learn and grow with our team
• A self-starter mentality with a close attention to detail

Preferred Qualifications

* A self-starter with strong initiative and close attention to detail

• A strong desire to learn more about our company's products and services in pursuing career development

What We Offer

As an Experienced Customer Service Representative II at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more
• Opportunities for career growth and advancement within our dynamic team
• A fast-paced and collaborative work environment that demands active involvement and offers accelerated learning opportunities
• A commitment to diversity, inclusion, and belonging, with a focus on building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in

How to Apply

If you're a motivated and customer-focused individual with a drive to succeed, we want to hear from you. Visit our careers page at arenaflex.com/careers to find a position that's right for you. We can't wait to hear your story and learn more about how you can contribute to our dynamic team.

Equal Opportunity Employer

arenaflex is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Apply for this job