Experienced Customer Care Associate – Global HR Platform Support

At arenaflex, we're revolutionizing the way businesses navigate global employment compliantly with ease. Our cutting-edge HR platform empowers organizations to recruit, pay, and manage international teams seamlessly. As a Customer Care Associate, you'll play a vital role in supporting our standard users across various verticals and product areas. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking company that values innovation, collaboration, and employee growth. Our team is spread across six continents, and we're committed to building a diverse and inclusive workplace culture. We believe in empowering our employees to take ownership of their work, prioritize their well-being, and maintain a healthy work-life balance. As a Customer Care Associate, you'll be part of a dynamic team that's passionate about making a difference in the world of HR and employment.

The Position

As a Customer Care Associate at arenaflex, you'll be responsible for providing top-notch support to our users across various verticals and product areas. Your primary focus will be on resolving tickets, maintaining productivity standards, and ensuring high attention to detail. You'll work closely with our Customer Success, cross-vertical operational teams, and Sales to deliver exceptional customer experiences.

Key Responsibilities:

* Resolve tickets per week across various arenaflex verticals

• Maintain productivity standards while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales
• Be the voice and the ear for our users

Requirements:

* Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs

• Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
• Experience using CRM tools to manage customer interactions and support workflows
• Proven ability to collaborate with multiple stakeholders who have varying priorities
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
• Fluent in written and spoken English

Nice-to-Haves:

* Experience working remotely or in a fast-growing organization

• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

Practicals:

* You'll report to: Customer Care Manager

• Team: Customer Experience
• Location: Remote – New Zealand
• Start date: As soon as possible

Remote Compensation Philosophy

arenaflex's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Benefits

Our full benefits & perks are explained in our handbook at [arenaflex benefits page]. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at arenaflex which means you can plan your schedule around your life (and not around meetings). Read more at [arenaflex async page].

How to apply

Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at arenaflex. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At arenaflex, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about arenaflex's AI guidelines check see [arenaflex AI guidelines page]. Please note we accept applications on an ongoing basis. apply to this job Apply for this job