Experienced Customer Service Specialist & Billing Coordinator – Healthcare Revenue Cycle Management at arenaflex

As a leading healthcare provider, arenaflex is committed to delivering exceptional patient care and service. We're seeking a highly skilled and compassionate Customer Service Specialist & Billing Coordinator to join our team in managing patient inquiries, billing, and revenue cycle management. If you're passionate about making a difference in the lives of our patients and have a strong background in customer service, medical billing, and insurance claims, we'd love to connect.

A Day in the Life of a Customer Service Specialist & Billing Coordinator at arenaflex

In this role, you'll be the first point of contact for patients calling in with billing inquiries, insurance claims, and payment concerns. Your primary responsibility will be to provide world-class customer service, ensuring that patients receive accurate and timely information about their medical bills, insurance coverage, and payment options. You'll work closely with our medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies, process payments, and coordinate with insurance companies to verify benefits and claim status.

Key Responsibilities:

* Handle inbound calls from patients regarding medical bills, insurance claims, and payment inquiries

• Review patient accounts, process payments, explain EOBs, and coordinate with internal stakeholders to resolve billing discrepancies
• Solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion
• Document all interactions in the electronic health record system and follow up on pending issues
• Collaborate with providers and operations team members to complete urgent tasks pertaining to patient billing issues and questions
• Proactively reach out to patients with open balances to assist with payment options and educate them on health insurance benefits
• Answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients
• Assist admins with member billing needs via our tasking system to provide the best customer service
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy
• Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work

Essential Qualifications:

* 2+ years of customer service experience in a call center environment

• 1+ year of experience in medical billing, insurance claims, or healthcare revenue cycle
• Demonstrated proficiency in Microsoft Office Suite
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems
• Knowledge of HIPAA compliance and healthcare privacy regulations
• High school diploma or equivalent

Preferred Qualifications:

* Spanish speaking ability

• Strong problem-solving and documentation skills
• Ability to type 45+ WPM while maintaining accuracy
• Experience working in a fast-paced, dynamic environment

About arenaflex

arenaflex is a leading healthcare provider that's transforming the primary care experience. We're committed to delivering high-quality care and service to our patients, and we're looking for passionate and dedicated team members to join our mission. Our inclusive culture empowers our employees to deliver exceptional results for our customers, and we offer a comprehensive benefits package, including medical, financial, and other benefits.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced environment that requires strong communication and problem-solving skills

• Our team is passionate about delivering exceptional patient care and service, and we're committed to making a positive impact in the lives of our patients
• We offer ongoing training and development opportunities to help our employees grow and succeed in their careers
• Our culture emphasizes leadership principles of ownership and continuous improvement, and we're committed to creating a diverse, inclusive, and supportive work environment

Compensation and Benefits:

* Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market

• We offer a comprehensive benefits package, including medical, financial, and other benefits
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

How to Apply:

If you're passionate about delivering exceptional patient care and service, and you have a strong background in customer service, medical billing, and insurance claims, we'd love to connect. Please submit your application via our internal or external career site.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse, inclusive, and supportive work environment that empowers our employees to deliver exceptional results for our customers.

Accommodations for Applicants with Disabilities:

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job