Job Title: Experienced Customer Service Specialist – French Speaking – Holistic Wellbeing Solutions

About arenaflex

arenaflex is the largest independent provider of holistic wellbeing solutions, founded in 1982. Our mission is to support individuals in becoming healthier, happier, and more productive both personally and professionally. With a comprehensive global network of credentialed providers and professionals, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. Our commitment to improving employee wellbeing around the world has earned us the trust of 51% of Fortune 500 companies.

Current Opportunity: Customer Service Specialist (French Speaking)

Location: UK

Hybrid/Remote/Onsite: Hybrid or remote depending on your proximity to our Ealing, London office.

Language: English and French

Salary: £27,000 plus bonus and competitive benefits offering.

About the Role

We are seeking an experienced Customer Service Specialist to join our team in the UK. As a key member of our team, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. Our Specialists work in a fast-paced environment and are expected to uphold arenaflex's core values while maintaining high-quality customer service. Telephone skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated self-starters.

Key Responsibilities

• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Obtaining desired geographic locations for referral searches and any personalized criteria
• Delivering high-quality customer service through written and verbal interactions with our clients and providers
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
• Performing quality assurance callbacks to our clients
• Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Required Skills and Qualifications

To excel in this role, you will need the following skills and qualifications:

• Strong written and spoken communication skills in English and French.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building, and interpersonal communication skills

What We Offer

At arenaflex, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Our benefits and commitment to employee wellbeing include:

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Mentorship programme
• CPD training reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position.

Our Commitment to Diversity and Inclusion

At arenaflex, we are committed to and accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

Why Join arenaflex?

arenaflex is a vibrant and inclusive community that fosters collaboration, innovation, belonging, and personal growth. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a community that is truly exceptional.

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.arenavflex.com for more information about arenaflex and our current job openings.

Apply now and join our team of dedicated professionals who are committed to improving employee wellbeing around the world.

Don't miss this opportunity to make a difference in the lives of individuals and organizations around the world. Apply today!