Experienced Customer Solutions Representative - Collector - Starting October 2025 - Remote - AR, MI, NC, PA Only

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an Experienced Customer Solutions Representative - Collector to join our team, working remotely from the comfort of your own home in Arkansas, Michigan, North Carolina, or Pennsylvania.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that's committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We're a company that values our people and strives to create a work environment that's inclusive, supportive, and empowering. Our mission is to help our customers achieve their financial goals, and we're looking for talented individuals like you to join our team.

The Opportunity

As an Experienced Customer Solutions Representative - Collector, you'll be working with our customers to resolve payment delinquencies and negotiate payment arrangements. You'll be the face of arenaflex, providing exceptional customer service and ensuring that our customers feel valued and supported. This is a remote role, and you'll have the flexibility to work from home, as long as you're located within 100 miles of Little Rock, AR, Charlotte, NC, Detroit, MI, or Fort Washington, PA.

Key Responsibilities

* Contact customers to determine the reason for payment delinquency and negotiate payment commitments

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements, research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Maintain strict confidentiality
• Work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
• Evaluate accounts to find a win-win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely, noting reason for hardship and potential repossession loss
• Respond with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

Skills and Qualifications

* High school diploma or equivalent required

• Prior experience in financial services or a similar industry preferred
• Associate degree or bachelor's degree in business or a related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management

Benefits and Compensation

* Competitive base pay: $47,840 - $52,000 per year

• Monthly incentives: $23/hour + performance-based bonuses
• Comprehensive benefits package, including:

+ Time Away: 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly + Planning for the Future: industry-leading 401(k) retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs + Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program + Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts + Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs

• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Work Environment and Culture

* arenaflex is a remote-friendly company, and this role is eligible for remote work

• Flexible schedules, including weekends and holidays, and overtime as necessary to meet business needs
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job