Senior Customer Advocacy Manager, Customer Evidence – Elevate the Voice of arenaflex's Most Strategic Customers

At arenaflex, we're revolutionizing the way businesses approach security solutions. Our mission is to empower organizations to protect themselves from ever-evolving threats, and we're looking for a talented Senior Customer Advocacy Manager, Customer Evidence to join our team. This role is a critical part of our Customer Advocacy team, responsible for telling the stories of our most strategic customers, validating our product, and showcasing business value. If you're a skilled storyteller with a passion for customer advocacy, we want to hear from you.

About arenaflex

arenaflex is a leading provider of enterprise-grade security solutions, dedicated to helping businesses protect themselves from the ever-evolving threat landscape. Our innovative approach to security has earned us a reputation as a trusted partner for organizations around the world. We're proud of our commitment to customer satisfaction and our dedication to delivering exceptional results.

The Role

As a Senior Customer Advocacy Manager, Customer Evidence, you'll play a critical role in driving our customer advocacy programs forward. You'll be responsible for leading the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation. You'll work closely with our Customer Advocacy Team, Sales, Customer Success, and Marketing stakeholders to ensure that our customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility.

Key Responsibilities

* Lead the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation

• Manage the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Drive the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders
• Fulfill inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals
• Integrate AI-powered tools (e.g., Synthesia, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partner with Sales and Customer Success to identify strong customer advocates and unlock new reference opportunities
• Ensure customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility
• Track program performance and measure the impact of customer stories on pipeline and brand awareness

Must-Haves

* 8+ years of experience in customer marketing, advocacy, content marketing, or a related role within B2B SaaS, with a strong track record of creating customer-facing content that drives business impact

• Skilled storyteller with proven ability to craft compelling customer narratives that showcase business outcomes, technical value, and align to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaborator who has successfully partnered with Sales, Customer Success, and Creative teams to source, create, and promote customer stories
• Excellent communicator, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content
• Strategic mindset with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

Nice-to-Haves

* Experience using AI-powered storytelling tools such as Synthesia or ChatGPT to enhance and scale customer content production

• Familiarity with customer reference management platforms (e.g. Base, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or enterprise IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with enterprise-level customers, including navigating complex legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple regions and tailoring stories to localized audiences

What We Offer

* Competitive base salary range: $140,000—$165,000 USD

• Bonus, restricted stock units (RSUs), and benefits
• Opportunity to work with a leading provider of enterprise-grade security solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

How to Apply

If you're a skilled storyteller with a passion for customer advocacy, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story! Apply for this job