Senior Manager, Customer Engagement Strategy & Operations – arenaflex

Join arenaflex, a global market leader in innovative AI-enhanced technology, as we continue to transform the way organizations work. With a vision to make the world work better for everyone, we're seeking a highly skilled and experienced Senior Manager to lead our Customer Engagement Strategy & Operations team.

About arenaflex

arenaflex was founded in 2004 by a visionary engineer, Fred Luddy, who saw the potential to revolutionize how we work. Today, we're a global leader, empowering over 8,100 customers, including 85% of the Fortune 500, to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, enabling organizations to achieve their full potential.

Job Description

As a Senior Manager of Customer Engagement Strategy & Operations at arenaflex, you'll play a critical role in shaping our customer and partner engagement strategy, working closely with our SVP Product Management and cross-functional teams. This is a high-visibility role that requires exceptional leadership, strategic thinking, and communication skills.

Key Responsibilities:

* Manage executive-level customer and partner engagements, ensuring thorough preparation and follow-up on key interactions

• Collaborate with commercial, partner, and product teams to grow and strengthen customer and partner relationships
• Develop and optimize the Customer Engagement strategy for the SVP, prioritizing key interactions and touchpoints
• Engage cross-functionally on critical company priorities, including supporting arenaflex's AI initiatives
• Participate in evaluating and forming technology partnerships and strategic alliances to enhance customer value
• Work closely with the AI Go-to-Market and Applied AI Black Belt teams to effectively position innovative AI-powered solutions to customers and partners
• Partner directly with teams in Product, Sales, and Go-to-Market functions to drive business results

What You'll Get to Do:

* Shape the future of customer engagement at arenaflex, driving business growth and customer satisfaction

• Collaborate with top-tier teams to develop and execute strategic plans
• Develop and maintain strong relationships with customers, partners, and internal stakeholders
• Stay up-to-date with industry trends and emerging technologies, applying your knowledge to drive business results
• Participate in high-impact projects, driving innovation and growth at arenaflex

Qualifications:

* 10+ years of work experience, including exposure to product, sales, strategy, partnerships, or similar functions

• 4+ years in top-tier management consulting is strongly preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving
• Strong diagnostic and strategic thinking, including the ability to define and understand market landscapes in technology
• Executive presence, with outstanding verbal and written communication skills
• Proven ability to build consensus among senior stakeholders and drive results in high-stakes environments
• Demonstrated learning agility, adaptability, and problem-solving skills in fast-paced environments
• Sharp business judgment, ability to see the "big picture" and to prioritize quickly
• Proficiency with PowerPoint, Excel, PowerBI, and Dynamics, as well as familiarity with several of the top productivity tools

What We Offer:

* Competitive base pay, equity (when applicable), variable/incentive compensation, and benefits

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health plans, flexible spending accounts, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs

Work Environment and Culture:

* arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to contribute

• We prioritize flexibility and trust, offering a range of work personas (flexible, remote, or required in office) to support our distributed workforce
• Our culture is built on collaboration, innovation, and a passion for making the world work better for everyone

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

Accommodations:

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities.

Apply Now:

If you're a motivated and experienced professional looking to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [email protected]. Apply for this job