Experienced Collections and Customer Service Advisor – Asesor de Cobranza y Servicio al Cliente - Contract to Hire
At arenaflex, we are dedicated to providing credit to individuals from low-income sectors, with the strong goal of promoting social impact and economic growth. Our mission is to empower individuals and families to achieve financial stability and prosperity, and we believe that our team is the key to making this vision a reality. We are seeking a highly motivated and results-driven Collections and Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing collection processes, and promoting financial responsibility among our clients. If you are a passionate and customer-focused professional with a strong work ethic, we encourage you to apply for this exciting opportunity.
Responsibilities:
As a Collections and Customer Service Advisor, you will be responsible for the following key tasks:
- Proactively manage collection processes and provide support to clients via phone or digital channels, ensuring clear and respectful communication.
- Offer personalized assistance to clients regarding their payment plans, due dates, and financial obligations, always seeking a constructive resolution.
- Support clients in understanding and navigating their credit status, promoting financial responsibility while aligning with company policies.
- Document all interactions in CRM or ticketing platforms to ensure proper follow-up and case tracking.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain a thorough understanding of arenaflex's products and services to provide accurate and effective solutions to clients.
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:
Education:
You must be a graduate from one of the following universities: + Universidad Católica Andrés Bello + Universidad Metropolitana + Universidad Monteávila
Preferred Degrees:
Business Administration, Economics, Engineering, or Law
Skills:
+ Basic understanding of consumer credit and financial products + Strong communication and negotiation skills for collections and customer service + Experience using CRM systems, ticketing, or case-tracking tools + Good command of Excel (basic to intermediate level)
Certifications:
None required, but a copy of your university degree must be submitted to complete the process.
Preferred Qualifications:
* 1-2 years of experience in collections, customer service, or a related field
- Proven track record of success in resolving complex customer issues and improving customer satisfaction
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Excellent communication and interpersonal skills
What We Offer:
As a Collections and Customer Service Advisor at arenaflex, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the success of our mission. We offer a competitive compensation package, including:
- Competitive salary and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
How to Apply:
If you are a motivated and customer-focused professional with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Work Environment and Company Culture:
arenaflex is a dynamic and innovative company that is committed to providing exceptional customer service and promoting financial responsibility among our clients. Our team is passionate about making a positive impact in the lives of our customers, and we are seeking like-minded professionals to join our team. Our work environment is collaborative and supportive, with a focus on teamwork, innovation, and continuous learning. We offer a range of benefits and perks, including:
- Flexible work arrangements and remote work options
- Access to cutting-edge technology and tools
- Opportunities for professional development and career growth
- Recognition and rewards for outstanding performance
- Collaborative and dynamic work environment
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
Conclusion:
If you are a motivated and customer-focused professional with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to the success of our mission to promote social impact and economic growth. Apply for this job