Experienced Customer Experience Banker – New Philadelphia, OH

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker, you'll play a vital role in delivering top-notch service, building strong relationships, and driving business growth. If you're passionate about helping others, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading financial institution that's committed to making a positive impact in our communities. We believe in empowering our employees to make a difference, whether it's through innovative banking solutions, community outreach programs, or simply being a good neighbor. Our culture is built on three core values: a Can-Do Attitude, a Service Heart, and Forward Thinking. These values guide everything we do, from how we interact with our customers to how we support each other as colleagues.

Job Summary

As a Customer Experience Banker, you'll be the face of arenaflex in our New Philadelphia branch. You'll be responsible for providing exceptional customer service, building strong relationships with our customers, and driving business growth through sales and referrals. If you're a people person with a passion for sales and a knack for building relationships, we want to hear from you.

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries, resolving issues, and exceeding customer expectations

• Build strong relationships with customers, understanding their financial goals and needs, and recommending appropriate deposit and other banking products and services
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree preferred
• 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology, including mobile services and online banking services

Preferred Qualifications

* Experience in a sales environment, with a proven track record of meeting or exceeding sales targets

• Knowledge of banking products and services, including deposit accounts, loans, and credit cards
• Experience working in a team environment, with a focus on collaboration and communication
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

• Strong sales and negotiation skills, with a proven track record of meeting or exceeding sales targets
• Ability to work in a fast-paced environment, with a focus on multitasking and prioritizing tasks
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Sales and customer service training
• Leadership development programs
• Continuing education and professional certification programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

Our New Philadelphia branch is a dynamic and fast-paced environment, with a focus on teamwork and collaboration. We're committed to creating a positive and inclusive work environment, where our employees feel valued, respected, and empowered to make a difference. Our culture is built on three core values: a Can-Do Attitude, a Service Heart, and Forward Thinking. These values guide everything we do, from how we interact with our customers to how we support each other as colleagues.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary
• Bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for advancement and career growth

How to Apply

If you're passionate about delivering exceptional customer experiences and building strong relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to our online application system. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and diverse organization.

Reasonable Accommodations

arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please contact us at [insert contact information].

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer, and we prohibit the use of tobacco products in the workplace. We're committed to creating a healthy and safe work environment for all our employees.

Note to Agency Recruiters

arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job