Part Time Customer Service Associate - Fully Remote at arenaflex

Join the arenaflex Team and Ignite a National Passion for Soccer

Are you passionate about delivering exceptional customer experiences and passionate about soccer? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join the arenaflex team as a Part Time Customer Service Associate. As a key member of our customer-facing team, you will play a vital role in supporting our public-facing departments and programs, ensuring that every interaction with our customers is positive, professional, and memorable.

About arenaflex

arenaflex is the governing body of soccer in the United States, dedicated to igniting a national passion for the game. Our mission is to inspire, support, and guide every level of the game, from grassroots to the National Teams. We believe that soccer has the power to transform lives and bring people together, and we're committed to making soccer accessible to every home and community across America.

Position Overview

As a Part Time Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service to our fans, referees, coaches, and other customers. You will be the face of arenaflex, responding to inquiries via our case management system, updating our public knowledgebase, and providing live troubleshooting support. You will also contribute to managing customer data in backend systems and create positive working relationships with our membership by providing training, support, and service.

Primary Responsibilities

* Respond to inquiries via our case management system, ensuring timely and accurate resolutions

• Contribute to updating our public knowledgebase to increase customer self-service and improve overall customer experience
• Provide live troubleshooting support and escalate cases to tier 2 staff as needed, ensuring seamless customer service
• Assist in managing customer data in backend systems, maintaining accurate and up-to-date records
• Create and maintain positive working relationships with our membership by providing training, support, and service, ensuring a high level of customer satisfaction

Requirements

* Minimum 2+ years related experience in customer service, with a proven track record of delivering exceptional customer experiences

• General knowledge of soccer, with a passion for the sport and its community
• Ability to work in fast-paced and demanding environments, prioritizing workflow and managing multiple tasks simultaneously
• Exceptional time management skills, with the ability to meet deadlines and deliver high-quality work under pressure
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook), with the ability to learn new systems and technologies quickly
• Excellent written and verbal communication skills, combined with a professional demeanor and a customer-centric approach
• Ability to connect "micro" details to the "macro" vision and mission, with a deep understanding of the arenaflex brand and values

Desired Qualifications

* Passion for soccer, with a strong understanding of the sport and its community

• Bilingual (English and Spanish, preferred), with the ability to communicate effectively with diverse customer groups
• Experience with case management systems (e.g. ZenDesk, Service Now), with a strong understanding of customer service software and technologies
• Experience with Salesforce, with a proven track record of using CRM systems to deliver exceptional customer experiences
• Collaborative, team-player with a results-driven mindset, with a strong ability to work collaboratively with cross-functional teams
• Strong problem-solving capabilities, with the ability to address and resolve complex customer issues
• Creative thinker, self-starter with strong analytical skills, with a passion for innovation and continuous improvement

What We Offer

* Comprehensive compensation package, with a competitive salary and benefits

• Casual work environment, with a focus on work-life balance and employee well-being
• Inclusive culture, with a commitment to diversity, equity, and inclusion
• Atmosphere for professional development, with opportunities for growth and advancement
• Equal opportunity employer, committed to hiring the best talent from diverse backgrounds and perspectives

How to Apply

If you're passionate about delivering exceptional customer experiences and passionate about soccer, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! arenaflex is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. Apply for this job