Manager, EU Customer Success – Drive Customer Success and Growth in arenaflex's Expanding EU Market

At arenaflex, we're revolutionizing the way businesses interact with their customers through cutting-edge AI technology. Our vision is to create a future where AI Agents handle 100% of customer service interactions, delivering instant, personalized, and exceptional experiences. With leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, and Media Markt already trusting our AI Agents to be on the front line of their customer care efforts, we're now seeking a seasoned professional to lead our EU Customer Success Team.

About arenaflex

arenaflex is a pioneering company in the AI-driven customer service space, with a strong presence in the mid-market and enterprise segments. Our EU team has shown remarkable growth, and we're now looking for a talented Manager to drive customer success and growth in the region. With a focus on innovation, accountability, and customer obsession, we're committed to delivering exceptional experiences for our customers and setting the standard for the industry.

What You'll Do

As our Manager, EU Customer Success, you'll be responsible for leading and developing a high-performing team of Customer Success Managers (CSMs) to drive customer success and growth in the EU market. Your key responsibilities will include:

• Lead and Develop the Team: Hire, mentor, and manage a team of CSMs to build a culture of accountability, innovation, and customer obsession.
• Drive Key Metrics: Own and be measured on team-based metrics, including Net Revenue Retention (NRR), churn reduction, customer engagement, and revenue expansion.
• Optimize Customer Journeys: Partner with Sales, Marketing, and Product teams to design and refine customer onboarding, adoption, and expansion strategies tailored to the EU market.
• Champion the Voice of the Customer: Proactively gather and share customer insights to influence product development and strategic initiatives.
• Recruit and Retain Talent: Attract top-tier CSMs, implement effective training programs, and foster an environment of continuous learning and growth.
• Leverage Data and Tools: Use AI and CRM tools (e.g., Salesforce, Gong) to identify at-risk accounts, mitigate churn, and uncover growth opportunities.

Ideally, You'll Bring with You

* Experience: 6+ years in customer success or account management roles, with at least 2+ years leading high-performing teams in a SaaS environment. Experience in AI-driven solutions is a plus.

• Leadership: Proven track record of managing teams with performance quotas tied to retention, expansion, and customer adoption metrics.
• Customer-Centric Mindset: Passionate about ensuring customers achieve their goals and driving measurable value through arenaflex's platform.
• Adaptability: Comfortable navigating a fast-paced, dynamic environment, balancing high-level strategy with hands-on execution.
• Strategic Relationship Management: Exceptional ability to engage with highly strategic customers, navigate complex stakeholder relationships, and drive consensus to achieve business objectives.
• EU Market Knowledge: Familiarity with the EU landscape and customer success best practices in the region.
• Travel: Willingness to travel up to 10% of the time for customer meetings or team collaboration.

Additional Information

At arenaflex, we're:

• Ambitious and innovative: We never settle. We always look for better ways of doing things.
• Like a sports team: We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change: The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
• Growing fast: You'll have a lot of autonomy and impact as we grow.

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a seasoned customer success professional with a passion for driving growth and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! [Apply to this Job](https://empllo.com/jobs/view/arenaflex-manager-eu-customer-success-3152455) Apply for this job