Experienced Customer Experience Representative – Spanish Speaker – Join arenaflex's Fast-Growing Team
At arenaflex, we're revolutionizing the way businesses connect with their customers through cutting-edge technology. As a proud B Corp certified company, we're committed to not only delivering exceptional results but also making a positive impact on society and the environment. With over 500,000 businesses across 180 countries trusting our reliable technology and 75+ integrations, we're on a mission to empower our users in growing their online businesses.
Our Customer Experience team is the backbone of our operation, providing top-notch support to our users every step of the way. We're currently seeking a highly skilled and passionate Spanish native speaker to join our team on a Monday-Friday shift. As a Customer Experience Representative, you'll be the face of arenaflex, ensuring that our clients receive exceptional service and support.
Key Responsibilities:
* Manage and resolve daily client tickets via email and phone in a timely and professional manner.
* Ensure that clients' questions and problems are addressed properly and in a timely manner.
* Handle challenging customers and escalate complex issues outside of the department when necessary.
* Report, analyze, and resolve system and operational issues that impact clients.
* Grow client relations and work closely with the tech team to identify bugs.
* Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
* Develop a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
* Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API.
What Will Contribute to Your Success:
* Fluent in Spanish (mandatory).
* Additional languages are always welcome!
* Customer-focused with the ability to build strong customer relationships and instill confidence.
* Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
* Experience in customer experience/success/support.
* At least a first experience in customer management focused on retention.
* SaaS experience is a plus!
What We Offer:
* A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
* Meal vouchers - Swile (12,5 € per day).
* Excellent private health care, of which 70% is covered by the company.
* RTT.
* Inter-office trips.
* Work's council benefits (Leeto).
* Social, green, and LGBTQIA+ committees to take care of environmental and social matters.
* Several services related to prevention, health, and personal and professional well-being on Welii platform.
* Very competitive referral program.
* Second parent leave: 1 month of fully paid leave.
* Kids leave: additional time off if your children are sick and need you.
* English classes, and over 155,000 courses available on Udemy.
* Budget to support your workspace at home.
* Relocation package for international talents.
* Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike.
* ...and more!
Meet Us:
* TA Video call.
* A Case Study to do at home.
* An interview with your future Team Lead and our Senior Team Leader.
* An interview with our Head of Customer Experience.
Additional Information:
* arenaflex puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
* arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you! Apply now to join arenaflex's fast-growing team and be part of our mission to empower businesses to grow their online presence.
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Join arenaflex's Fast-Growing Team
At arenaflex, we're revolutionizing the way businesses connect with their customers through cutting-edge technology. As a proud B Corp certified company, we're committed to not only delivering exceptional results but also making a positive impact on society and the environment.
Our Customer Experience Team
Our Customer Experience team is the backbone of our operation, providing top-notch support to our users every step of the way. We're currently seeking a highly skilled and passionate Spanish native speaker to join our team on a Monday-Friday shift.
Key Responsibilities:
- Manage and resolve daily client tickets via email and phone in a timely and professional manner.
- Ensure that clients' questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Report, analyze, and resolve system and operational issues that impact clients.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Develop a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API.
What Will Contribute to Your Success:
- Fluent in Spanish (mandatory).
- Additional languages are always welcome!
- Customer-focused with the ability to build strong customer relationships and instill confidence.
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
- Experience in customer experience/success/support.
- At least a first experience in customer management focused on retention.
- SaaS experience is a plus!
What We Offer:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
- Meal vouchers - Swile (12,5 € per day).
- Excellent private health care, of which 70% is covered by the company.
- RTT.
- Inter-office trips.
- Work's council benefits (Leeto).
- Social, green, and LGBTQIA+ committees to take care of environmental and social matters.
- Several services related to prevention, health, and personal and professional well-being on Welii platform.
- Very competitive referral program.
- Second parent leave: 1 month of fully paid leave.
- Kids leave: additional time off if your children are sick and need you.
- English classes, and over 155,000 courses available on Udemy.
- Budget to support your workspace at home.
- Relocation package for international talents.
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike.
- ...and more!
Meet Us:
- TA Video call.
- A Case Study to do at home.
- An interview with your future Team Lead and our Senior Team Leader.
- An interview with our Head of Customer Experience.
Additional Information:
arenaflex puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
``` Apply for this job