Experienced Customer Support Operations Systems Expert – Simplifying Healthcare Professionals' Lives with arenaflex
At arenaflex, we're on a mission to revolutionize the way healthcare professionals serve their patients. As a Customer Support Operations Systems Expert, you'll play a pivotal role in elevating the tools that power our Support team, ensuring they're running smoothly, efficiently, and in alignment with our evolving support goals. This is a 6-month contract role with the possibility of extension, depending on performance, team needs, and project scope.
Join Our Journey
arenaflex is a remote-first company, meaning every role at arenaflex is remote, giving you the freedom to work from any corner of Canada. We're a founder-led organization, living our values while maintaining a clear vision for the future. Our product enables healthcare professionals to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments, and billing.
We're a special place to work, with autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness – you get the idea!
The Impact You Could Have
As our Customer Support Operations Systems Expert, you'll have the opportunity to drive meaningful change in how we serve our customers. Your key responsibilities will include:
* Tool Ownership & Optimization: Serve as the day-to-day administrator of Talkdesk and HelpScout (and other support tools as needed).
* Change Management & Stakeholder Collaboration: Work closely with CS Ops and Support leadership to identify team pain points and translate them into systems solutions.
* Process Automation & Workflow Design: Optimize team workflows using automation, smart integrations, and configuration updates.
* Data-Driven System Insights: Leverage analytics from Talkdesk, HelpScout, and other tools to surface trends and evaluate the impact of changes.
The Experience We Feel We Need
To succeed in this role, you'll need:
* Proven experience administering support platforms such as Talkdesk, HelpScout, Zendesk, Intercom, or similar.
* Strong problem-solving skills and a bias toward action – you can identify a gap, propose a fix, and make it happen.
* Familiarity with workflow design, process mapping, and automation tools.
* Confidence working with data to validate decisions and measure impact.
* Clear and empathetic communication skills, especially when explaining technical changes to non-technical teammates.
* A systems thinker who balances usability with long-term maintainability.
Additional Information
At arenaflex, we're committed to fostering an environment that allows you to come to work as your truest self. We believe it's essential to actively recognize, embrace, and celebrate our differences in order to make arenaflex an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that arenaflex serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the arenaflex community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.
Compensation & Benefits
We're committed to fostering an environment that allows you to come to work as your truest self. We believe it's essential to actively recognize, embrace, and celebrate our differences in order to make arenaflex an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that arenaflex serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the arenaflex community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.
Apply to this Job
If you're excited about the opportunity to join our team and contribute to a challenging yet rewarding environment, we'd love to hear from you! Apply to this job today and take the first step towards making a meaningful impact in the lives of healthcare professionals and their patients.