Enterprise Customer Success Manager (Remote) at arenaflex

Join arenaflex, a people-focused company that's scaling rapidly, as we expand our Customer Success team. As an Enterprise Customer Success Manager (CSM), you'll be a key player in managing complex, high-value accounts and driving adoption, value realization, and alignment with our customers' long-term business strategies. This role is perfect for someone who thrives in a dynamic environment, is passionate about building relationships, and is driven to deliver exceptional customer experiences.

The Opportunity

As an Enterprise CSM at arenaflex, you'll have the chance to make a significant impact on our customers' success. Your responsibilities will include:

• Advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends, and consulting on how arenaflex can help them achieve their objectives
• Collaborating with the account team to develop account plans and call-to-actions
• Cultivating relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
• Developing partner-focused relationships with key account contacts
• Understanding customer concerns and working effectively with internal teams to ensure our ability to resolve them
• Partnering with arenaflex SMEs and customer stakeholders to advocate and anticipate the needs of customers
• Monitoring and reporting out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
• Communicating with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
• Championing customer needs relative to software feature requirements
• Supporting Sales when upsell opportunities are identified
• Other duties as assigned

The Skill Set

To succeed in this role, you'll need to possess the following skills and qualifications:

• Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level
• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes
• Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
• Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
• Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
• Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation
• Vendavo Solutions: willingness to learn business process and technical use cases as they relate to arenaflex solutions
• Enterprise Account Management: experience managing large Enterprise customer relationships (> $1 Billion in Revenue and global presence)
• Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
• Demonstrated ability to engage and build relationships with customer executives and key decision-makers
• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
• Willingness to travel up to 10% and support international time zones

The Benefits

As an Enterprise CSM at arenaflex, you'll enjoy a range of benefits, including:

• Fully remote-based with the flexibility to work from anywhere in the UK
• Flexible working hours
• Working within a team of friendly, skilled people where help is always within reach
• 25 vacation days per year in addition to public holidays
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 hours of paid volunteer time per year
• Group Life Insurance
• Income Protection Insurance
• Accident Insurance
• Pension Salary Exchange Scheme
• Optional Medical Insurance
• Travel insurance for business travels
• Cell phone allowance up to £80 per month
• High-end laptop (Dell XPS or Mac)
• Quarterly team events (bowling, boat cruise, after-work)
• Competitive pay and bonus/commission

The arenaflex Story

arenaflex partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.

Our SaaS Products

Our B2B pricing and selling solutions include:

• Vendavo Intelligent CPQ
• Margin Bridge Analyzer
• Profit Analyzer
• Business Risk and Sales Alerts
• Vendavo Sales Optimizer
• Deal Price Optimizer
• Vendavo Pricepoint
• Rebate & Channel Manager

You can learn more about our products here.

Our Funding

We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.

Our Culture & You

We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at arenaflex can see our privacy policy here.

Our Team is Growing. You Will Too.

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a company that's committed to your growth and invested in your career. Apply for this job