Experienced Licensed Customer Service Agent – Home Insurance Specialist

At arenaflex, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. As a Licensed Customer Service Agent, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers feel valued, and empowered to protect what matters most. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to join a dynamic team that's changing the game, we want to hear from you! About arenaflex arenaflex is a cutting-edge, direct-to-consumer digital insurer focused on the growing home insurance market. We're committed to making policies convenient, affordable, and tailored to our customers' unique needs. Our technology platform delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. We're proud to be an Equal Employment Opportunity and Affirmative Action Employer, celebrating diversity and promoting inclusivity in all aspects of our business. The Role As a Licensed Customer Service Agent, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service. You'll interact with customers primarily over the phone, but also via chat and email. Your expertise in the property insurance space will be invaluable in helping customers navigate our policies, payments, cancellations, and other topics. We're seeking applicants who currently hold an active Property & Casualty or Personal Lines insurance License. A Day in the Life As a Licensed Customer Service Agent, your day will be filled with: * Interacting with current policyholders via phone, email, and chat to address their concerns and provide solutions * Contacting customers' banks/mortgage to obtain additional details * Creating/updating policies for customers to review * Submitting payments/issuing refunds * Educating customers on policies and coverages * Collaborating with internal teams to resolve complex issues and improve customer experiences You've Got the Skills... But Do You Have the Necessary Ones? To succeed in this role, you'll need: * An active Property & Casualty (P&C) or Personal Lines insurance license * Experience in a call center/high incoming call volume environment * Bilingual (Spanish speaking) preferred * Home insurance experience highly preferred * Superior customer service skills * Empathy towards others * Ability to work in a fast-paced environment with limited structure * Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time * A need for efficiency, always looking for ways to make processes better Availability and Shifts We're looking for candidates who can work our following shifts (will be placed based upon need): * 9:00 AM-6:00 PM CST * 10:00 AM - 7:00 PM CST Benefits and Perks At arenaflex, we're committed to supporting our employees' well-being and career growth. As a Licensed Customer Service Agent, you'll enjoy: * Comprehensive benefits program, including medical, dental, vision, life insurance, short and long-term disability insurance options, employee assistance program, and elective voluntary benefits * Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level * 401K with company match of up to 4% of eligible earnings * 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating) * Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents * Continuing education and professional development opportunities Join Our Team If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to join a dynamic team that's changing the game, we want to hear from you! Apply now to become a part of arenaflex's growing team and help us revolutionize the insurance industry. ```html

About arenaflex

arenaflex is a cutting-edge, direct-to-consumer digital insurer focused on the growing home insurance market. We're committed to making policies convenient, affordable, and tailored to our customers' unique needs. Our technology platform delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. We're proud to be an Equal Employment Opportunity and Affirmative Action Employer, celebrating diversity and promoting inclusivity in all aspects of our business.

The Role

As a Licensed Customer Service Agent, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service. You'll interact with customers primarily over the phone, but also via chat and email. Your expertise in the property insurance space will be invaluable in helping customers navigate our policies, payments, cancellations, and other topics. We're seeking applicants who currently hold an active Property & Casualty or Personal Lines insurance License.

A Day in the Life

• Interacting with current policyholders via phone, email, and chat to address their concerns and provide solutions
• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages
• Collaborating with internal teams to resolve complex issues and improve customer experiences

You've Got the Skills... But Do You Have the Necessary Ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center/high incoming call volume environment
• Bilingual (Spanish speaking) preferred
• Home insurance experience highly preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

Availability and Shifts

We're looking for candidates who can work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

Benefits and Perks

• Comprehensive benefits program, including medical, dental, vision, life insurance, short and long-term disability insurance options, employee assistance program, and elective voluntary benefits
• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
• Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Join Our Team

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to join a dynamic team that's changing the game, we want to hear from you! Apply now to become a part of arenaflex's growing team and help us revolutionize the insurance industry.

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