Experienced Customer Operations Specialist – Scaling Labor Solutions for arenaflex

At arenaflex, we're revolutionizing the labor industry by building a platform that pairs cutting-edge workforce management technology with a rapidly growing global network of flexible workers. As one of the fastest-growing startups in the country, we're committed to creating scalable labor solutions for the largest companies and government agencies worldwide. Our unique business model fractionalizes jobs down to shifts, making it easy for workers to work across multiple companies through a digital marketplace. We're seeking an experienced Customer Operations Specialist to join our team in New York City (HQ) with typically 3+ days per week in the office. This role will focus on working directly with Senior Customer Leadership to provide top-notch customer-facing service, devise revenue strategies, and help scale existing and new accounts.

About arenaflex

arenaflex is a labor platform that's changing the game by providing end-to-end workforce management technology and a rapidly growing global network of 5M flexible workers. Our mission is to build the foundations and infrastructure to continue scaling the revenue side of our business. We work with all teams across arenaflex to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives.

Key Responsibilities

As a Customer Operations Specialist, your role will evolve alongside our customer base, but some of your early responsibilities will include:

• Management of new pilot programs and customer launches: You will support and be a thought partner for all stages of new launches and existing customers, working closely with senior GTM leadership to ensure new programs run smoothly from their first days.
• Customer Solutions: You will help scale existing customer revenue, identifying opportunities to grow our footprint, developing ROI business cases, and executing initiatives to embed arenaflex as a core operating partner.
• Data reporting and Insights: You will scope, conduct, and analyze studies from various customer operations and teams to provide our customers with insights into the impact of arenaflex. This will require the ability to think analytically but also craft strategic narratives to drive outcomes.
• Growth: You will help grow arenaflex across a variety of new and existing verticals, working cross-functionally to identify and secure new opportunities for growth and scale, including new features or core product needs.

Competencies

To succeed in this role, you'll need to possess the following competencies:

• Analytically-minded: You have 4-6 years of experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in startups.
• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.
• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.
• Influence: You effectively partner with others to get things done even in the absence of formal authority.
• Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.
• Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, and SQL.
• Customer Obsessed: You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships.

Compensation Philosophy

To provide greater transparency, we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials. In addition to competitive salaries and meaningful equity, we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Operating Principles @ arenaflex

We're inspired by the Leadership Principles @ Amazon and operate with the following principles:

• Execution Is Binary: We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments.
• Missionaries, Not Mercenaries: We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners.
• Inputs > Outcomes: We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments.
• Honesty Over Harmony: We share the truth even when it is painful. We do not, however, share the truth callously to hurt people’s feelings or make them look bad.
• Invent & Iterate: We are inventors @ heart. We categorically reject the phrase “that is how it’s always been done”, and constantly discover new and better ways to do more with less.

Join arenaflex

If you're passionate about revolutionizing the labor industry and working with a talented team of innovators, we encourage you to apply for this exciting opportunity. Apply for this job