Experienced Enterprise Customer Success Manager – Human Transformation and Business Growth

At arenaflex, we're not just a company – we're a movement. We're dedicated to human transformation, and we're looking for a talented Enterprise Customer Success Manager to join our team. If you're passionate about helping organizations achieve their goals and drive business growth, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions that help organizations achieve their full potential. Our mission is to empower individuals and teams to reach new heights, and we're committed to living out this mission every day. From our unique company culture to our cutting-edge products and services, we're dedicated to making a positive impact on the world.

The Enterprise Customer Success Manager Role

As an Enterprise Customer Success Manager at arenaflex, you'll play a critical role in ensuring that our customers receive the full value out of our platform and experience. You'll be responsible for building deep relationships with our customers, understanding their business needs, and developing strategic plans to drive adoption and deliver on value. Your goal will be to create strong business cases for renewals and expansions, and to contribute to the evolution of our product and product functionality.

Key Responsibilities

* Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions

• Prospection & Coordination: Champion deeply understanding how arenaflex can solve business problems for our customers and aligns our solutions and internal resources to support each customer's needs
• Account Health: Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period
• Value Delivery: Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required
• Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships. Become a true advocate of your customer's best interest internally at arenaflex as well as with the customer's of arenaflex
• Understand customer strategy and challenges; align arenaflex's Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices

Essential Qualifications

* Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued

• Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level. Must have previously served as the main point of contact for customers
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible
• Project management experience and/or experience managing multiple projects with multiple stakeholders at once
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations
• Previous experience balancing multiple priorities, including long term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs
• Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users

Preferred Qualifications

* Experience with customer success, account management, or sales

• Strong understanding of the HCM SaaS space and/or Talent disciplines
• Experience with project management tools and methodologies
• Strong communication and interpersonal skills
• Ability to travel for up to 20% of the time

Benefits

At arenaflex, we're committed to living out our mission every day, and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Some of the benefits we offer include:

• Access to arenaflex coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Flexible paid time off
• Per year:

+ All federal/statutory holidays observed + 4 arenaflex Inner Workdays (https://www.arenaflex.co/inner-work) + 5 Volunteer Days to give back + Learning and Development stipend + Company-wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of arenaflex

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a workplace that is inclusive and supportive of all employees.

Compensation

The base salary range for this role is $94,000.00 – $162,000.00. If you live in New York, the base salary range for this role is:

• $108,000.00 – $162,000.00: New York City
• $94,000.00 – $140,000.00: Albany, Buffalo, Nassau, Newburgh, Rochester

How to Apply

If you're passionate about human transformation and business growth, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and supportive of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified individuals.

Protecting Your Privacy

By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [insert contact information].

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