Experienced Senior Customer Success Manager – Global Payroll and HR Platform

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our mission is to unlock global opportunity for every person, team, and business, and we're looking for a talented Senior Customer Success Manager to join our team. As a Senior Customer Success Manager at arenaflex, you'll be the face and voice of our company for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with us.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work, and enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Responsibilities

As a Senior Customer Success Manager at arenaflex, your key responsibilities will include:

• Accounts: Focus on a smaller number of high-value strategic accounts, developing and executing comprehensive account strategies for long-term success.
• Risk: Proactively identify risks before they happen, rallying and project managing internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
• Relationships: Build relationships with senior stakeholders, developing a deep understanding of the customers' business, hiring plans, and the outcomes that will define success of the partnership. Then, put a success plan in place to maximize the customers' experience, hosting regular business reviews to review the partnership.
• Product: Be the voice of the customer by collecting product and operational feedback, prioritizing requirements based on risk, urgency, and revenue impact, and project managing internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
• Provide a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

To be successful in this role, you'll need:

• A minimum of 6+ years of relevant work experience, including client-facing experience.
• Previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them.
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• A solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards.
• A strong analytical foundation with the ability to manipulate and synthesize data.
• Curiosity by nature and interested in making an impact.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Work Environment and Company Culture

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We'll provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities.

How to Apply

If you're a passionate business builder at heart, with a talent for building genuine and durable customer relationships, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page, and we'll be in touch to discuss further.

Equal Employment Opportunity

arenaflex is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We'll provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities.

Data Protection

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

Apply Now

Apply to this exciting opportunity by visiting our careers page and submitting your application. We look forward to hearing from you! Apply for this job