Experienced Customer Success Manager – Professional Employer Organizations (PEO) and Global Workforce Solutions

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform for distributed teams. Our mission is to unlock global opportunities for every person, team, and business, and we're looking for a talented Customer Success Manager to join our team.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we're proud of our momentum and achievements, including being recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator's top companies list.

Why Join arenaflex?

As a Customer Success Manager at arenaflex, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum, backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Your Role

As a Customer Success Manager, you'll be the face and voice of arenaflex for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you'll be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex.

Key Responsibilities

* Manage a high volume of small spend accounts in either our SMB/MM or ENT segments

• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements

* 2+ years of experience in a customer-facing role, preferably in a Professional Employer Organization (PEO) or global workforce solutions environment

• Strong preference with Professional Employer Organizations and managing related HR, payroll, and compliance functions
• Elite performance history, with a proven track record of achievement in a top-tier company or delivering quantifiable business impact
• Ability to manipulate and synthesize data, with a strong analytical foundation
• Curiosity and a desire to make an impact
• Passion for building relationships and driving revenue growth
• Ability to work occasional shifts aligned with EMEA business hours to support global operations

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy include:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

About arenaflex's Culture

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives.

How to Apply

If you're passionate about building relationships, driving revenue growth, and making an impact in the global workforce solutions space, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

Automated Employment Decision Tool (AEDT)

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