Experienced Director of Customer Onboarding (APAC) – Global Payroll Implementation Leadership

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a seasoned professional to join our team as the Director of Customer Onboarding (APAC). As a key member of our leadership team, you'll be responsible for overseeing and managing the payroll implementations for customers across the Asia-Pacific region. If you're passionate about delivering exceptional customer experiences, have a deep understanding of global payroll processes, and are a natural leader, we want to hear from you.

About arenaflex

arenaflex is the all-in-one payroll and HR platform for global teams. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, arenaflex supports every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Join arenaflex?

As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries – ensuring people get paid and protected, no matter where they are.

Job Overview

As the Director of Customer Onboarding (APAC) at arenaflex, you will be responsible for overseeing and managing the payroll implementations for customers across the Asia-Pacific region. You will lead a team of Customer Onboarding Managers, working closely with both internal teams and clients to ensure seamless, efficient, and compliant payroll implementations for multinational organizations. In this role, you will be responsible for ensuring the successful integration and configuration of payroll solutions, ensuring that client payrolls are processed accurately, timely, and in compliance with local, national, and international regulations.

Key Responsibilities

* Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.

• Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions.
• Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget.
• Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
• Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process.
• Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.

Qualifications

* Experience: 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment.

• Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries.
• Expertise in working with payroll technology platforms.
• Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM).
• Bachelor's degree in Business Administration, Human Resources, Finance, or a related field (Master's degree or relevant certifications, such as CPP, are a plus).

Skills

* Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines.

• Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team.
• Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions.
• Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA).

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Diversity, Equity, and Inclusion

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team that's revolutionizing the way businesses operate globally, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. Apply for this job