Experienced Manager, Customer Success, SMB | EMEA - Unlock Global Opportunity for Every Person, Team, and Business

At arenaflex, we're revolutionizing the way global teams work together, and we're looking for a seasoned Manager, Customer Success, SMB | EMEA to join our dynamic team. As a key player in our Customer Success organization, you'll be responsible for leading a growing team of Customer Success Managers in the EMEA region, driving revenue growth, and delivering exceptional customer experiences.

About arenaflex

arenaflex is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. With a seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management, we support every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly.

Our Culture

Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

Why Join arenaflex?

As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're proud of our achievements and customer satisfaction:

• CNBC Disruptor 50
• Forbes Cloud 100
• Deloitte Fast 500
• Y Combinator's top companies list
• 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google

Responsibilities

As a Manager, Customer Success, SMB | EMEA, you'll be responsible for:

• Managing a growing team of Customer Success Managers in the EMEA region
• Recruiting, hiring, and training new team members
• Serving as a coach and leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team
• Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth
• Partnering with Operations in designing and implementing processes, workflows, and automations
• Proactively surfacing opportunities to improve the team's operational efficiency and the customer experience

Qualifications

To succeed in this role, you'll need:

• 3-5 years of experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
• A proven track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting
• Data orientation and experience working with clients and team members from multiple countries and across multiple time zones
• Experience working on a remote team and in a high-growth start-up or scale-up environment
• Fintech or HRtech experience and multilingual skills are a plus

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

* Stock grant opportunities dependent on your role, employment status, and location

• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Diversity, Equity, and Inclusion

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're passionate about customer success and want to join a dynamic team that's revolutionizing the future of work, apply now to become our Manager, Customer Success, SMB | EMEA.

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