Experienced Associate Customer Success Manager – Digital Asset Management

At arenaflex, we're revolutionizing the way teams manage digital assets. Our innovative AI-powered digital asset management platform empowers organizations to conquer the chaos of proliferating content, touch points, and relationships, enabling them to thrive in a rapidly changing world. With a global team of 500+ 'arenaflexies' and a presence in seven offices worldwide, we're shaping the future of digital asset management. Our platform has empowered over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair, to work smarter with their content. As a leader in the industry, we're committed to innovation and excellence, and we're looking for talented individuals to join our team.

Join our dynamic team and contribute to shaping the future of digital asset management!

As an Associate Customer Success Manager at arenaflex, you'll play a critical role in ensuring the success of our customers. You'll work closely with customers to drive adoption, provide awareness of available resources, ensure on-time subscription renewals, and uncover growth opportunities. This role requires a motivated individual who is eager to help customers get the most value possible from their arenaflex Platform.

Key Responsibilities:

* Work with customers to ensure adoption, retention, expansion, advocacy, and overall success

• Ensure customers employ DAM best practices, leverage arenaflex effectively, and optimize their platform for maximum value
• Strive to increase product adoption, retention, and overall customer satisfaction
• Develop and execute on account/success plans
• Regularly engage customers on operational reviews to evaluate needs and direction
• Present the product roadmap to customers and ensure they're kept up-to-date on new features and enhancements most relevant to them
• Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction
• Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What You Bring:

* 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development, or Account Management

• Strong communication skills, both written and spoken
• Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy
• Basic understanding of customer service principles and hybrid observability principles
• Ability to follow structured process and information entry
• The ability to work in a fast-paced dynamic environment during tremendous growth
• Excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies a plus
• Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)

What We Offer:

* A hybrid work environment that allows you to balance work and personal life

• A beautiful new office in Fort Point, near the burgeoning Seaport District
• Flexible vacation policy
• 401(k) - dollar for dollar match up to 6%
• Commuter benefits
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation

Our Commitment:

At arenaflex, we're committed to creating a culture that values diversity, inclusion, and equity. We believe that differences in background, experience, and perspective make us stronger and more innovative. Our commitment is to provide a workplace where all employees, regardless of ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability, feel valued and respected. We strive to create a culture where everyone can be their authentic selves and contribute to our mission.

Benefits and Perks:

* Fun, casual work environment

• Flexible vacation policy
• 401(k) - dollar for dollar match up to 6%
• Commuter benefits
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation

How to Apply:

If you're passionate about digital asset management and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels valued and respected. Apply for this job