Experienced Customer Onboarding Consultant – Accelerate Business Growth and Trust with arenaflex

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a pioneering company revolutionizing the way businesses build trust and achieve success.

About arenaflex

arenaflex is a cutting-edge organization that's changing the game in global commerce and capital markets. Our mission is to automate and streamline the work of assurance and audit practitioners, specifically in cybersecurity, privacy, and ESG (Environmental, Social, Governance). We're not just building software – we're building trust between businesses. With a strong foundation in San Francisco, CA, and a remote-first approach, we empower our team members to work from anywhere and do their best work.

Our Culture

At arenaflex, we value diversity, inclusivity, and teamwork. We believe that a diverse and inclusive team is essential to building a better future for audit and advisory. Our team is driven, humble, and supportive, with a shared passion for delivering exceptional results. We're committed to creating a culture that's both fun and challenging, where everyone has the opportunity to grow and thrive.

The Role

As an Experienced Customer Onboarding Consultant at arenaflex, you'll play a critical role in our go-to-market team, working closely with our Customer Success and Go-To-Market teams to drive significant impacts on our customers' adoption of our platform. You'll be responsible for delivering our unique onboarding program, Fieldguide Accelerator, to new arenaflex customers, ensuring a seamless and successful experience that maximizes their return on investment.

Key Responsibilities

* Build trust with customers through regular engagement cadences, from sales handoff to value realization

• Guide growth by creating a plan that outlines the customer's goals and activities needed to meet those goals, with regular reviews to track progress and adapt plans where necessary
• Build champions by cultivating customer champions and growing their Fieldguide knowledge
• Advocate for the customer by serving as a link between the customer and arenaflex's Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams
• Mitigate risks by identifying success risks and developing decisive action plans to mitigate them
• Measure and document progress by detailing customer case studies, new use cases, and success metrics, tracking customer progress against their adoption map, and plotting customer value realization over time

What We're Looking For

* Deep industry knowledge and at least 2+ years of experience in audit, assurance, or advisory services, preferably with exposure to financial audit or risk advisory

• A team player with a mission-first mindset, joining a hard-working team that trusts each other deeply
• Hands-on experience in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup
• Project management proficiency with proven ability to prioritize and manage multiple customers, projects, and requests with little direct oversight
• Executive presence and ability to influence change, with a demonstrated history of communicating effectively with customers and across internal teams
• A bias towards action, taking ownership of projects end-to-end and seeing them through to completion with minimal direction or oversight

Our Values

At arenaflex, we live by our values:

• Fearless: Inspire & break down seemingly impossible walls
• Fast: Launch fast with excellence, iterate to perfection
• Lovable: Deliver happiness & 11-star experiences
• Owners: Execute & run the business with ownership
• Win-win: Create mutual value & earn trust for life
• Inclusive: Scale the best ideas with inclusive teams

Benefits

* Competitive compensation packages with meaningful ownership

• Unlimited PTO
• 401k
• Wellness benefits, including a bundle of free therapy sessions
• Technology & Work from Home reimbursement
• Flexible work schedules

Join the arenaflex Team

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to become an Experienced Customer Onboarding Consultant at arenaflex and join our mission to revolutionize the way businesses build trust and achieve success. Apply to this Job Apply for this job