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About arenaflex

arenaflex is revolutionizing the bookkeeping industry by providing an all-in-one tool that empowers bookkeepers to manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help small business customers make smarter strategic decisions. Founded in 2021, arenaflex has raised $12M in funding, backed by leading tech investors and has quickly become a go-to solution for thousands of bookkeepers and accountants across the US.

As a key member of our growing team, you will play a critical role in driving the adoption and growth of our innovative bookkeeping solution. You will be the main point of contact for larger firms, responsible for onboarding and ensuring their success in our product. If you're passionate about delivering exceptional customer experiences, driving business growth, and working with a talented team, we encourage you to apply for this exciting opportunity.

What You'll Do

As an Experienced Customer Success Manager at arenaflex, you will be responsible for:

Onboarding Prospective Customers

• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly.
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to arenaflex.
• Maintain a high conversion rate from Free Trial to subscribed customer (80-85%).

Expansion of Existing Accounts

• Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner.
• Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite arenaflex offers.
• Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom.
• Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences.
• Drive expansion revenue of existing accounts in your pipeline (increase MRR).

Internal Team Processes

• Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap.
• Document best practices, creating templates for customer engagement at key milestones for various user personas.
• Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed.
• Take on additional projects that inspire you and help move the needle for our team.

Who You Are

We're looking for a highly motivated and experienced Customer Success Manager who:

• Has 2-3 years of experience in a customer-facing role at an early-stage SaaS startup.
• Can articulate complex concepts in a simple, straightforward manner, both in written and verbal communication.
• Has a keen attention to detail, thoughtfulness, and a customer-centric mindset.
• Has a knack and passion for process improvement, documentation, and increasing operational efficiencies.
• Is familiar with modern SaaS technologies such as Slack, Notion, Hubspot, and/or Salesforce.
• Has accounting/finance experience, or is interested in learning the space.

Benefits

We offer a competitive compensation package, including:

• Competitive pay and equity.
• Unlimited PTO.
• Health, dental, and vision insurance.

Why Join arenaflex?

At arenaflex, we're committed to creating a diverse and inclusive workforce. We welcome people from all backgrounds, experiences, perspectives, and abilities. We're proud to be an equal employment opportunity employer and are dedicated to fostering a culture of inclusivity and respect.

Join our talented team and be part of a company that's shaping the future of bookkeeping. Apply now to become an Experienced Customer Success Manager at arenaflex and help us drive growth and adoption of our innovative solution.