Experienced Customer Success Lead – Scaling Growth and Driving Customer Delight at arenaflex

At arenaflex, we're revolutionizing the way insurance and retirement benefits are accessed and experienced by modern employees. Our mission is to make insurance and benefits more accessible and delightful, and we're looking for a talented Customer Success Lead to join our team at an exciting time of growth and expansion. About arenaflex arenaflex is a pioneering benefits platform that's changing the face of insurance and retirement benefits. Founded in 2022, we've already made a significant impact, powering benefits for hundreds of companies and thousands of employees across Europe. Our investors, including Eurazeo, EQT Ventures, Northzone, Frontline, and angels, have a proven track record of backing and building successful companies like Spotify, Airbnb, Klarna, and more. Role Overview As our Customer Success Lead, you'll play a critical role in helping us scale our growth and drive customer delight. You'll join a fast-paced and dynamic team, where priorities can change quickly, and you'll need to adapt and thrive in a proactive, solutions-focused environment. You'll be responsible for managing and scaling our Customer Success team, building on our existing processes and optimizing for growth. You'll create and nurture existing and new relationships with our customer base, fostering trust, delight, and long-term advocacy. Key Responsibilities * Manage and scale the Customer Success team, building on our existing processes and optimizing for growth * Create and nurture existing and new relationships with our customer base to create trust, delight, and long-term advocacy * Get to know our customers and their needs as we expand to new markets and products * Build an account management structure to quickly grow the account management team so members can understand each customer's unique circumstances and goals * Onboard new accounts and build-on our existing onboarding process to create a high-paced, automated onboarding process that customers love * Own retention targets and drive customer advocacy, while working with sales to identify account expansion * Collaborate with product and engineering to champion customer feedback and improve our product About You * 5+ years in Customer Success or Account Management, 2+ years in a leading and managing a Customer Success team in a SaaS company or startup with a proven track record of nurturing customers – even better if in People or Finance tech * Thrive in fast-moving environments where priorities can change, adapting quickly and consistently approaching challenges with a proactive, solutions-focused mindset * Effective communicator with both customers and internal teams, with exceptional written and verbal communication skills that allow you to articulate complex ideas clearly and persuasively * Built systems and processes in a Customer Success function, and automation is your friend. You know what scaling problems look like and are familiar with and have built with tools like Zapier, Intercom, Sendgrid, Retool * A huge plus, would be experience with health, life, and pension products in Ireland or the UK * Naturally curious and driven, constantly looking for opportunities to sharpen your skills and expand your knowledge – especially when it comes to what's new in Customer Success * Genuinely passionate about helping customers and colleagues succeed and thrive, fostering a culture of mutual support and collaboration * Excited by HR tech and building the future of work for millions of people Our Values * Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers * Integrity: We care deeply about our why and it won't jeopardise our how * Fearless: We exist because we decided to say no to the norm – now we do this every day * Raise the Bar: We push past good enough – expect more, move faster, and raise the standard * Ownership: Ask why, do the work, get the data, solve the problem, be an owner arenaflex Benefits * Health Insurance via arenaflex (€1,800 toward a plan of your choice) * Workplace Pension with matched contributions up to 5% via arenaflex * WFH stipend to support your home office needs * Generous Paid Time Off – work hard and take the time you need * Annual company-wide offsite and dedicated team offsite Why Join arenaflex? * Be part of a pioneering benefits platform that's changing the face of insurance and retirement benefits * Work with a talented and dynamic team that's passionate about making a difference * Enjoy a fast-paced and exciting work environment that's full of opportunities for growth and development * Benefit from a comprehensive package of perks and benefits that support your well-being and success * Join a company that values diversity, equality, and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all How to Apply If you're a motivated and experienced Customer Success professional who's passionate about making a difference, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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