Experienced Customer Service Agent – Insurance Policy Support and Customer Retention (Remote)
At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup, we're committed to helping car owners save time and money by simplifying the process of owning and maintaining a vehicle. With our mobile app, we've amassed over 4 million customers and expanded our services beyond insurance shopping to refinancing, safety, and repairs, making us the #1 rated AllCar app in the App Store. We're now seeking an experienced Customer Service Agent to join our growing team! As a key member of our customer support team, you'll play a vital role in helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service requests to answering questions regarding policy details, you'll provide exceptional support to our customers with enthusiasm and care.
About the Opportunity:
Join arenaflex and be part of a dynamic team that's passionate about making a measurable difference in the lives of millions. As a Customer Service Agent, you'll have the opportunity to work with a wide range of customers, each with unique needs and concerns. You'll be responsible for:
- Responding to inbound calls from existing customers
- Processing service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Helping customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or making changes to existing policies
- Working to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Key Responsibilities:
* Provide exceptional customer service to existing customers via phone, ensuring a positive experience and resolving issues efficiently
- Process service requests accurately and efficiently, ensuring timely completion and minimal errors
- Collaborate with customers to understand their needs and concerns, providing personalized solutions and recommendations
- Work closely with the customer support team to ensure seamless communication and resolution of customer issues
- Stay up-to-date on product knowledge, insurance policies, and industry developments to provide informed support to customers
Who We're Looking For:
* You're a customer-centric individual with a passion for helping others
- You're highly organized, with excellent time management and multitasking skills
- You're a quick learner, with a willingness to adapt to new processes and technologies
- You're a team player, with excellent communication and interpersonal skills
- You're committed to delivering exceptional customer service, with a focus on resolving issues efficiently and effectively
Compensation and Perks:
* Hourly wage: $18.00 - 21.00
- We'll pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
About arenaflex:
arenaflex is America's first and only super app to radically simplify car ownership. We're redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, arenaflex simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, arenaflex does it all. We're the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
How to Apply:
If you're a motivated and customer-focused individual who's passionate about making a difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job